The Future of Government Experience: How AI Is Reshaping Public Service

AI is changing more than the technology government uses. It has the potential to forever transform the relationship between constituents and government and how public servants turn information into trusted action.

For decades, government has accumulated complexity — disconnected systems, fragmented processes and stilted experiences that require residents and staff to navigate the machinery behind public services. AI creates an opportunity to rethink and overhaul that model. Instead of adding another layer of disconnected tools, agencies can use connected intelligence across the government experience to simplify interactions, scale expertise and make services more responsive and human-centered.

In this exclusive CXO Series episode, Mark Hynes, CEO of Granicus, joins Rob Lloyd, executive director of the Center for Digital Government, for a forward-looking conversation about what government could become. They’ll explore how resident expectations are changing, why the next generation of digital government should be built around outcomes rather than technology and what leaders should consider now as they prepare for a future in which AI is embedded across service delivery.

You’ll learn:

• How AI could help build resident and community trust in government
• Why connected intelligence can simplify services and reduce complexity
• What leaders should prioritize as they prepare for the next generation of digital government