Granicus
Upcoming Granicus Events
Permitting expectations are changing. Residents and applicants expect the same simple, guided digital experiences they receive in other parts of their lives, while agencies face increasing pressure to do more with limited staff and resources.
As agencies plan for 2027 and beyond, many are asking: How can we modernize permitting without disrupting the systems we rely on today?
Join Granicus to explore how agencies can transform the permitting experience by combining modern permitting solutions with purpose-built government AI. See how Granicus solutions like SmartGov, AMANDA, and Government Experience Agent (GXA) work together to help residents find the right information, complete applications with greater confidence, and receive faster, more consistent service.
No one has ever enjoyed navigating government websites, searching through PDFs, or waiting on hold to get answers. But now, residents have far less tolerance for those kinds of interactions; they expect fast, personalized service on the channels they already use. As AI reshapes how people interact with organizations, governments have an opportunity to create a digital front door that makes services easier to find, understand, and access.
Join Granicus for a webinar showcasing how agencies are using AI-powered self-service to improve access to information, resolve inquiries faster, and deliver more seamless experiences across digital channels. You'll see how AI can help residents get answers and complete tasks while maintaining appropriate human oversight.
In this session, you'll learn:
How agencies are increasing self-service adoption.
Ways to support residents across multiple channels and languages.
Opportunities to streamline inquiry routing and workflows.
Strategies for reducing manual effort while improving service.
What an end-to-end AI-assisted resident journey looks like.
Events We Are Sponsoring
Registration is now open for the Granicus Canada Government Forum 2026, taking place on October 22nd at the International Centre in Mississauga, Ontario. The event brings together public sector leaders, practitioners, technology professionals and industry experts to explore the future of digital government in Canada.
Throughout the day, attendees will learn from peers, hear from industry experts and engage directly with Granicus leaders and product teams on the trends, technologies and strategies shaping modern government.
Key Topics Include:
- Digital government modernization
- Artificial intelligence and emerging technologies
- Service delivery innovation and citizen experience
- Product updates and future innovation across the Granicus portfolio
- Customer success stories and lessons learned from Canadian organizations
- Practical strategies for improving efficiency, engagement and community outcomes
- Simplify video streaming and archiving with intuitive tools designed specifically for government workflows
- Maintain accessibility by providing ADA-compliant video transcription, closed captioning and advanced spoken word search features—ensuring public meeting information is accessible to all stakeholders, including those with disabilities
- Get, and stay, compliant with continuous updates to meet WCAG 2.2 AA standards
- Extend your team’s capabilities without hiring additional staff
Government agencies have more data than ever. The challenge is turning that information into smarter decisions, better services, and stronger mission outcomes.
From AI and analytics to dashboards and data sharing, agencies are finding new ways to put data to work. But success isn't just about collecting information. It's about making it actionable.
Join us online Wednesday, Oct. 28, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear how government leaders are using data to improve operations, drive decisions, and deliver greater impact.
You'll learn:
- How agencies are turning data into real-world results.
- The tools and strategies helping leaders make faster, smarter decisions.
- Actionable insights for building a more data-driven organization.
AI is changing more than the technology government uses. It has the potential to forever transform the relationship between constituents and government and how public servants turn information into trusted action.
For decades, government has accumulated complexity — disconnected systems, fragmented processes and stilted experiences that require residents and staff to navigate the machinery behind public services. AI creates an opportunity to rethink and overhaul that model. Instead of adding another layer of disconnected tools, agencies can use connected intelligence across the government experience to simplify interactions, scale expertise and make services more responsive and human-centered.
In this exclusive CXO Series episode, Mark Hynes, CEO of Granicus, joins Rob Lloyd, executive director of the Center for Digital Government, for a forward-looking conversation about what government could become. They’ll explore how resident expectations are changing, why the next generation of digital government should be built around outcomes rather than technology and what leaders should consider now as they prepare for a future in which AI is embedded across service delivery.
You’ll learn:
- How AI could help build resident and community trust in government
- Why connected intelligence can simplify services and reduce complexity
- What leaders should prioritize as they prepare for the next generation of digital government
The GovAI Coalition Summit is being hosted by the GovAI Coalition, the City of San José and Government Technology, in the San Jose Convention Center. This significant location positions this event in the heart of Silicon Valley, the global epicenter of AI and technological innovation. Attendees will discover cutting-edge AI trends, ethical practices, data management, and practical applications in public safety, transit, and government operations, while exploring inclusive adoption and innovative policy development.
About the GovAI Coalition
The GovAI Coalition includes members from over 900 local, state, and federal agencies in seven countries. The Coalition is united in their mission to enable public sector AI to serve the public good through resource sharing, standards, and advocacy.
The GovAI Coalition is committed to:
- Using AI for social good
- Ensuring ethical, non-discriminatory, and responsible AI governance
- Promoting vendor accountability
- Improving government services
- Fostering cross-agency collaboration and knowledge sharing
Learn more on the GovAI Coalition website.