No Wrong Door: Rethinking 311 and the Digital Front Door

Name: No Wrong Door: Rethinking 311 and the Digital Front Door
Start: 2026-11-17T14:00:00-05:00
End: 2026-11-17T15:00:00-05:00

This event qualifies for:

1 CPEs

Residents shouldn't have to understand how government is organized to get the services they need. Yet for many agencies, disconnected systems, manual processes and departmental silos make it difficult to deliver a seamless constituent experience.

Modernizing 311 is an opportunity to change that. Rather than investing in another standalone service request system, agencies can build a connected digital front door that simplifies resident engagement, streamlines service delivery and creates a foundation for future innovation.

Join Cloud for Good and the City of Virginia Beach for a practical conversation about rethinking 311 and what agencies should expect from a modern constituent service platform built on Salesforce.

Learning Objectives:

Move beyond the 311 feature checklist to evaluate solutions based on resident experience, operational efficiency and long-term flexibility.
Connect departments, systems and workflows to improve service coordination, reduce manual processes, and provide greater visibility into request resolution.
Build for what's next with a Salesforce-based foundation that can extend beyond 311 to support additional constituent services and future innovation.

Through our partnership with Cloud for Good, Carahsoft is committed to helping public sector organizations evaluate, procure and deploy innovative technology solutions. Contact our dedicated Cloud for Good team to continue the conversation.