It probably won’t come as a surprise to you that 90% of government agencies are on social media. But in the year since COVID-19 first disrupted our daily lives, the way we all use social media has changed. Join this complimentary webinar and discover how the Massachusetts Bay Transportation Authority and other government organizations have applied the momentum for digital to their agency, and learn how to take steps with your current Hoo...

During the onslaught of uncertainty that COVID-19 introduced to our way of life, entire countries were being forced to move through the stages of a crisis response. The initial shock of a pandemic led to reactive emergency communications, which led to a steep increase in the use of social media as our communities looked for information and support. At last, we find ourselves adapting to a new normal and moving towards a recovery phase. What ca...