Building the Platform of the Future: A rapid Response model for government As the government workforce continues to follow a hybrid model of remote and in-person service delivery, it’s widely recognized that cloud is the key ingredient for rapidly responding to change. Instead of reacting to unforeseen crises, government agencies must proactively align their technology to quickly respond to citizen needs, from the devastating impact of a...

Learn how Oracle Digital Assistant automates engagement, provides a seamless workflow between bots and humans and improves efficiency while freeing up staff to focus on critical mission requirements. Discover new ways to connect Simplify interactions and improve productivity Build intelligence with AI and machine learning Integrate seamlessly to multiple back-end systems to transform your agency

Effectively engaging new and existing customers with channel proliferation, increasing daily advertising noise, reduced attention spans of an ever more informed, data aware, social and mobile customers was hard enough for modern marketers like you before the world turned upside down.Now in the "New Normal" you have to deliver on two fronts. First the tenets of the Experience Economy; precise timing, precise targeting and emotional connection....

Are you ready for a cloud evolution? Faiz Hanif, CIO of Rotary International, knew that to deliver on their humanitarian mission and meet increasing philanthropic global demands, the not-for-profit organization needed a high-performing, secure, scalable, and modern cloud platform. Rotary partnered with Oracle Consulting to successfully migrate Rotary’s on-premises PeopleSoft grant application to OCI with Disaster Recovery, which stabiliz...

If the Experience Economy has taught service leaders anything, it’s the importance of being resilient in the face of constant change. Hear an executive viewpoint on how to adapt your service strategy to dynamic customer signals so you can respond at their every point of need. Then dive right into our agenda, featuring our host Jay Baer, and industry expert Shep Hyken. Hear real-life success stories and lessons learned from Oracle CX Ser...

Join us on Thursday, August 6 from 9:00 to 10:30 a.m. PT for a free virtual event that will offer insights and examples from customers on how to reimagine the customer experience with personalized marketing. Learn how to visualize a path to marketing excellence during this 90-minute virtual event. Hear an executive viewpoint on why it’s never been more important to understand customer signals. Then dive right into our agenda, which we de...