Navigate Changing Times With Your Government Communication Peers!Tips, Tactics And Best Practices To Help Engage, Inform, And Empower Your Employees From Top Government Communicators.Hear how other government agencies are communicating to boost morale, inform on various channels, and keep employees engaged through COVID and beyond – whether in-person or remote.Learn from your peers how to incorporate storytelling and empathy into communi...

2021 Hybrid NEC: Together We Thrive Celebrate SGMP’s 40th Anniversary and reconnect with your SGMP family by attending the 2021 National Education Conference, Sept 21-23, 2021, in Huntsville, Alabama. The hybrid meeting offers both in-person and virtual attendance options. The conference theme “Together We Thrive” inspires hope and opportunity as the meetings industry begins to recover from the disruptions of the past year.Ri...

Briefing Summary: Federal agencies have increased focus on Intelligent Automation (IA) and Robotic Processing Automation (RPA) as part of their modernization journey. Many have achieved impactful results from automating countless manual processes, freeing up time to focus on innovation and mission support. Although mission critical, the acceleration of automation can introduce new security risks and expand the attack landscape. Agencies lookin...

Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

The exclusive Engage & Connect Series will bring together government and industry three times during the program year to hear keynote remarks from an agency leader on the topic of cybersecurity, modernization or data analytics, followed by a cocktail networking reception.

Women in the Workforce: A Journey in STEM 2021 takes place on September 1, 2021 at the Hyatt Regency Tysons Corner and is the second in our series. This onsite event will feature discussions about the challenges professional women in science, technology, engineering and mathematics careers experience, beginning in grade school and moving through college and into early careers. Among the topics to be examined are potential ways to address these...

The Centers for Medicare and Medicaid Services (CMS) is holding its sixth Information Technology (IT) Conference, “Convergence 2021” virtually on Thursday, August 12, 2021. This conference provides a single forum where technology efforts, including lessons learned from recent projects are shared across the organization. The Office of Information Technology (OIT), hosts this annual event in order to maintain open communications with...

Claims processing is a time-consuming process. The submitted claim documents have to be manually reviewed and verified for authenticity, while simultaneously digitizing the data and making outbound calls to request applicants for missing information. This makes the entire process inefficient, cumbersome and difficult to align with business priorities. To stay relevant amidst the changing landscape and meet shifting customer expectations, it is...

In response to cyber-criminals stepping up their attacks, healthcare industry IT departments are bolstering their budgets. A recent survey by Healthcare Informatics noted that not one health system expected their budgets to decrease. In fact, half the respondents expect an increase in spending of 5% or more over the next 12 months. Hosted by CMS's Information Security Privacy Group (ISPG), CMS CyberWorks: Cybersecurity & Privacy Day is the...

Government cybersecurity is undergoing a seismic shift – emerging from a year of remote work at scale and a series of high-profile attacks that threatened national security and critical infrastructure. The Cybersecurity Executive Order and an expanded focus on Zero Trust Architecture are reshaping the landscape today and for years to come. Together we can solve for the future of government cloud security. Join us to learn how you can sta...