From Content Creation to Service Enrollment & DeliveryShaped by every day, immersive digital interactions, citizens and employees expect the same type of experience from the public sector that they get from the private sector. Poor online interactions push people to more time-intensive and expensive in-person interactions. Beyond, the cost, people expect online and offline communication to be personalized, efficient and connected.In order...

Please join Adobe on Thursday, May 12th for an interactive seminar on how organizations across the U.S. are leveraging Adobe Connect to communicate instantly, and deliver rich and engaging eLearning content.Adobe Connect delivers virtual eLearning solutions which reduce the cost of in-person activities, and make collaborative sessions possible and more productive. With Adobe Connect, you can easily reuse content, courses, and curriculums, the...

Unified collaborative communications is entering a new era in supporting efficient ways of working with increased readiness and response efforts. Newly available capabilities using cloud-based platforms to integrate voice, video and data are helping federal agencies and multi-national organizations such as NATO improve collaborative outcomes while also lower their operating costs.Don’t miss this opportunity to learn how a new generation...

Let’s face it, some criminals are smart. The only way they are going to be stopped is by giving law enforcement the technology they need to identify criminal relationships, new threats, and previously undiscovered networks. This is the new normal and law enforcement and the criminal justice system are responding with new laws, regulations, and policies.Law enforcement is under increasing pressure to circumvent these evolving threats, an...

2016 Government Social Media Conference & Expo Thank you for making the debut GSMCON event in 2015 a success! GSMCON 2016 planning is in the works for April 6-8, 2016 in Reno, Nevada. The Government Social Media Conference & Expo (GSMCON) is the only major social media conference for U.S. city, county and state government. Download the GSMCON2016 Executive Summary (pdf- updated Oct. 22). Registration is open! Collaborate with a networ...

Getting and keeping volunteers depends on understanding their motivations. Your need is not their reason for serving. We will explore the basic reasons for getting involved in anything, and look at tapping those motivations to get people involved and keep them happy—especially when you’re not working face to face.

Overview: The volume of message data in government departments is expanding exponentially. What if real-time analysis of your email or social media systems could automatically alert you to pending litigation or insider threats? How would you investigate these? How would you determine everyone involved? Being able to detect and stop these threats before they manifest could save your department millions annually, and save your reputation. In th...

You probably already know it, but your leadership or colleagues probably don't . . . a major service you provide in your professional environment is communications counseling. No need for a Ph.D. . . . just the know-how to help your agency understand the importance of communication and what it can do to help get work done more easily, efficiently, and effectively. During this 40-minute webinar, Marisa Ellison, Communications Manager for the Mi...

Social media has significantly altered the cause and creation of crisis. In addition to facing the potential for major crises, which come along only occasionally, governments must now cope with the many mini-crises borne on social media as well. The new emphasis in crisis management? Diffuse the issue before it hits the mass media. Spero Canton will share inside information on the social media audiences you should be addressing and the most ef...

Join us December 16 as a panel of journalists-turned-public affairs officers reveals what they’ve learned in the often challenging and eye-opening transition from media to government. Our guests will include: John Poirier, formerly of Reuters and now with the U.S. Office of Financial Research Rich McIntyre, former managing editor of The Calvert Independent and since with various state and federal agencies Rob Margetta, one-time editor of...