Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

Strategies For Optimizing Your Digital Workplace, Including Microsoft Teams, SharePoint And M365, For Boosted Collaboration, Communication And Productivity Microsoft Teams, SharePoint & M365 have taken most workplaces by storm. But keeping up has not always been easy. Many workers have not fully adopted Teams as a top-down or project communication platform. Others have over-adopted Teams and created often confusing sets of Teams, Channels...

Unleash the potential of Microsoft teams & Sharepoint as a digital workplace and internal communications powerhouse. Whether you are full steam ahead with Microsoft Teams or just starting, this deep dive session will provide you with tips you can apply immediately. In this Masterclass, you will learn how to unleash the potential of Microsoft Teams, SharePoint & M365 as a digital workplace and internal communications powerhouse. We...

Claims processing is a time-consuming process. The submitted claim documents have to be manually reviewed and verified for authenticity, while simultaneously digitizing the data and making outbound calls to request applicants for missing information. This makes the entire process inefficient, cumbersome and difficult to align with business priorities. To stay relevant amidst the changing landscape and meet shifting customer expectations, it is...

Government cybersecurity is undergoing a seismic shift – emerging from a year of remote work at scale and a series of high-profile attacks that threatened national security and critical infrastructure. The Cybersecurity Executive Order and an expanded focus on Zero Trust Architecture are reshaping the landscape today and for years to come. Together we can solve for the future of government cloud security. Join us to learn how you can sta...