Recent workplace disruptions include employee departures, shifting operating models, digital acceleration, hybrid work, and others. Employees are exhausted due to all the changes, and it is impacting the success of technological initiatives. Many organisations develop effective project plans and address change management properly, but CIOs do not always get the results they want due to change fatigue. CIOs may improve the chances of their chan...

Tech and service provider leaders expect to grow their revenues in 2023 despite economic uncertainty. However, Gartner expects that almost half of these high-tech companies will face challenges in realizing their revenue goals. As customers, markets and technologies change, leaders need a flexible management framework for uncertain times. This complimentary high-tech webinar will help leaders determine the hidden challenges for their revenue g...

Digital technology initiatives are top priority for many boards of directors. As a leader in software engineering, you are in the center of mission-critical endeavors. You need to modernize your companies by redefining talent management and empowering your teams to develop digital products that satisfy consumers, partners, and employees. You need to develop a software engineering group of international caliber. This is quite simple to state, b...

Identity is foundational to cybersecurity and the running of your business — from remote work to customer access. Conventional approaches to identity and access management (IAM) are no longer sufficient as organizations operate in an escalating threat environment in which the perimeter has become porous and zero trust is no longer optional. Adopting an identity-first security mindset means putting identity-based controls at the heart of...

The majority of R&D leaders report that over 50% of new products and technologies they develop are not adopted by their business partners for deployment into the marketplace. In order to increase the organization’s innovation adoption rate, R&D leaders need to increase their own confidence in the innovation or technology they are creating and increase stakeholders’ desire to accept and use the innovation. The most effective...

Ongoing unpredictability and the complexity of macro disruptors in today’s business environment puts the general counsel (GC) at the center of corporate response. The GC often steps into the role of the most trusted advisor to the CEO and board chair. It also plays a key role in synthesizing changing public expectations of corporate behavior, strengthening internal governance, and providing clarity on legal and compliance risk. Join this...

Technology has transformed how customer service and support organizations enable customer service reps, impacting how customers seek service. With increasing levels of process automation, rep enablement, and customers attempting to self-serve, the modern customer service and support function looks vastly different than it did 20 years ago. Accordingly, the growing accessibility of technology means that customers and customer service employees...

Change is the constant in today’s world, and technology must keep pace. Thus, innovation is mandatory. IT leaders must assess whether key technological trends have the potential to generate both opportunities and significant disruptions. Whether your enterprise needs to optimize its operations, scale its growth or pioneer new technology-led business models, you must act now or risk losing competitive advantage to those who do make the sh...

As enterprises increasingly focus on reaching customers and citizens through new, innovative digital channels, products and services, technology innovation leaders must understand broad technology trends and scout emerging technologies to anticipate their impact on the organization. These leaders should seek diverse viewpoints to achieve successful business innovation. Join this complimentary IT leadership webinar to explore the leading practi...

Today’s leading CIOs are more than technology experts. They’re cross-functional change-makers, guiding business strategy at the highest level while building the culture and digital dexterity to support innovation. Gartner CIO Leadership Forum offers an unrivaled experience for this new type of leader — a place to dissect the challenges and opportunities of digital business among select peers and drive critical enterprise prio...