State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

Compliance with the FBI Security Policy mandates are essential for any agency who handles CJI, but it can be confusing to navigate all of the requirements. Finding the right solutions and partners to help you navigate these complexities is challenging. During this half day event, experts in CJI from Image API and AWS will provide attendees with the knowledge they need to make confident decisions. Our panel of experts will discuss: The solution...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

This seminar is vitally important for all utility managers who want to get started on the path to becoming an effectively managed and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Fiv...