This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

This seminar is vitally important for all utility managers who want to get started on the path to becoming an effectively managed and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Fiv...

How much water is your utility losing to leakage, customer meter error or water theft? How can your utility quantify these water losses or identify the cost burdens the losses impart upon the system?Water utilities recognize not only the need to regularly account for their supplies but also the importance of trained personnel in the auditing and validation processes. This seminar, facilitated by experts from the AWWA Water Loss Control Committ...

This session will cover how winning a government contract in the construction industry will help boost your company growth. Join American Express Procurement Advisors and successful business owners in the Construction Industry to take advantage of person-to-person advice and real-time Q&A to position your company for growth!

This three-day seminar provides guidance on how to evaluate financial policies and rate impacts to develop policies that are fair and objective, and on how to effectively communicate those policies to customers. You will learn time-honored strategies to get the rate your utility needs to be successful while still promoting community objectives. This year marks 30 years of financial planning seminars at AWWA! More than 5,000 water professionals...

Presenting solutions for balancing the benefits of conservation with the costs, managing water resources, sustainable utilities and infrastructure, urban planning and design, energy efficiency, water conservation, stormwater and reuse.

Over the past 30 years, members of AWWA and WEF have established The Utility Management Conference™ as one of the leading, most informative, and most prestigious management conferences available. Water and wastewater managers and professionals will gather to hear the latest approaches, practices, processes, techniques, case studies, and research in all aspects of utility management. Come prepared to share your experiences and learn from...

Is your facility thinking of getting into metal Additive Manufacturing? Do you have an EOS M 290 and would like more training? Tune in to join our webinar with Applications Engineer, Tie Siemers, on March 7th for an introduction on what it takes to build on an EOS M 290 - the most recognized mid-size metal DMLS printer. We will start with proper file format, dive into orientation and support structures, display setting up the machine, provide...

AWWA and AMTA are excited to partner with Water Environment Federation and WateReuse Association to create an enhanced technical program. Join us to explore how the latest developments in membrane technology can enhance water reliability and quality. Each year the conference reveals new directions in water and wastewater treatment technologies, desalting and membrane bioreactor applications. 2019 MTC at-a-Glance All events take place at the Er...

Welcome to New Orleans! ACA’s Winter Conference returns to one of the liveliest cities in the United States that has over 300 years’ worth of culturally rich history. The city received its original name — La Nouvelle-Orléans — from the French in 1718, but since then has adopted many nicknames such as, “The Big Easy,” “The Crescent City” or simply “NOLA.” The city’s French...