If the Experience Economy has taught service leaders anything, it’s the importance of being resilient in the face of constant change. Hear an executive viewpoint on how to adapt your service strategy to dynamic customer signals so you can respond at their every point of need. Then dive right into our agenda, featuring our host Jay Baer, and industry expert Shep Hyken. Hear real-life success stories and lessons learned from Oracle CX Ser...

Customer centricity becomes increasingly important in times of uncertainty. The ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial at a time when habits and behaviours have been irreversibly changed, and where public trust is undoubtedly shaken. Reforms aimed at improving service delivery have long been a focus in the Public Sector, and departments have certainly made significant progress i...

Past and present emergency response has highlighted the importance of clear, concise, trackable messaging from government agencies to the citizens they serve – and vice versa. However, creating personalized outreach and engagement is not always easy. Citizens want online interactions to be seamless and easy to access from any device, especially during a global pandemic. Join us online Wednesday, Sept. 16 from 2-2:45 p.m. ET/11-11:45 a.m...

A lot's changed in the last few months. Are you ready to think bigger and take on building and infrastructure management in a whole new way? Then save your FREE spot for CarteCon Online.We're talking a half-day of virtual sessions and the chance to connect with thousands of users just like you. Everyone’s going to be there, including your peers from cities, counties, parks, utilities, facilities, schools, and more. Register today to enjo...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

For over a century Janes has delivered open source intelligence on defense and security issues to national security and government clients/customers. While this started with technical information around military equipment and units, today it has expanded to include large amounts of geo-spatial intelligence on subjects as drivers defense installations, critical national infrastructure, military deployments, and terrorist attacks. We also delive...

ICMA Coaching Program Free Webinar Series Anger has become commonplace in today's political discussions and has left many of wondering how to diffuse these volatile situations. A few simple strategies can help increase the ability to have a productive conversation and keep the wheels of your city/county government efficiently turning. What we'll cover: What is causing hate and divisiveness in today’s politics? Is there a place for anger...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

CAPTURE MANAGEMENT: The Art of Capturing Government Contracts There is beauty and symmetry in all things. Even in what appears to be a confusing government contracting world, there is an art form to how things are done. Did you know that winning government contracts is like a sculptor crafting his artistic skills and meticulously shaping the end figurine from the vision pre-defined in his mind? If you have felt that capturing government contra...

It’s never been more important for local government agencies and utilities to clearly articulate and justify their work and budget plans. From navigating the economic impact of COVID-19 to ensuring that resources are allocated equitably, it’s critical to make objective decisions based on data. This live webinar will cover strategies for gaining leadership sponsorship and communicating value to council, constituents, and colleagues....