Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

Join Carahsoft, Salesforce, and MuleSoft after the CA Public Sector CIO Academy at our complimentary public sector reception! Continue conversations with government colleagues and industry executives to discuss the challenges facing the future of digital government and the evolving role of the public-sector CIO in solving them. Drinks and hors d'oeuvres will be served at Cafeteria 15L, a short distance from the Sheraton Grand Sacramento.

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

For the first time ever we’re bringing together developer communities across Customer 360, MuleSoft, Slack, and Tableau for a world-class learning experience. Calling all devs, admins, architects, partners, entrepreneurs, and students. For two exciting days, learn how to build apps on Customer 360, integrate with MuleSoft, connect with Slack, and power analytics with Tableau. Learn 100+ technical sessions, product demos, expert-led works...

Join us at our reception following the Indian Gaming Tradeshow & Convention where community leaders will gather to learn, network, and exchange industry-specific ideas in a cultural celebration of success, strength, and self-reliance.Drinks and hors d'oeuvres will be served at the Westin Anaheim Resort on their Jewel Terrace, a short distance from the Anaheim Convention Center.

LNB Solutions, the creators of Kinship, have partnered with Salesforce and S-Docs to introduce an Enterprise Case & Financial Management Solution for Health & Human Services Agencies. Join us on April 7th to learn more.Kinship is a Commercial-Off-The-Shelf (COTS) Case & Financial Management solution customized for State & Local Government Departments of Health & Human Services and is designed to meet the needs of the divers...

Carahsoft is pleased to host a networking reception with our partner Salesforce. Join us following the Sea Air Space 2022 Exposition to continue conversations with government colleagues and industry executives for the largest maritime exposition in the U.S. Drinks and hors d'oeuvres will be served at Succotash National Habor, a short distance from the Gaylord Hotel and Convention center. Come visit Salesforce in the Sea Air Space exhibitor hal...

In November, President Biden signed the Infrastructure Investment and Jobs Act which added more than $500B in infrastructure spending. It is expected that more funding will be made available for additional infrastructure investments once the FY22 Federal Budget is passed, and the majority of these funds will be spent through grants and loans in new and existing programs. Learn how Salesforce can help agencies modernize the Grants Management Pr...

Generating licenses, permits, and conducting inspections is a critical part of government agencies' functions. Every constituent - from a resident building a new home to a farmer needing to import and transport goods - needs to easily apply for the right permits in order to get business done. Manual intervention and paperwork slow down the process, causing delays and inefficiencies. Tune in to learn how digitizing the steps, agencies can rapid...

Carahsoft is pleased to host a networking reception with our partners B3 Group, Octo Consulting, MuleSoft, and Salesforce. Join us following the 2nd day of HIMSS Global Health Conference & Exhibition to connect with professionals throughout the global health ecosystem for the education, innovation and collaboration they need to reimagine health and wellness.