For chief information officers (CIOs) to get the optimal return on their spending on IT staff, they first must evaluate how staffing levels will impact the delivery of IT services for business continuity and enterprise performance. Then, they must develop an action plan that aligns with business objectives. Failure to align IT investment and related staffing levels to business outcomes leads CIOs to focus on short-term cost goals rather than l...

The stakes for artificial intelligence (AI) are so high geopolitically, economically and societally, that governments and enterprises alike must establish a determined approach to responsible innovation and policies. Gartner predicts that by 2027, the productivity value of AI will be recognized as a primary economic indicator of national power. The level of excitement for, and fear of, AI and generative AI (GenAI) sparked a growing focus on po...

Dive into the quantum realm and explore how quantum computing (QC) is setting the stage for a major paradigm shift in technology and business. Quantum computing is poised to revolutionize data encryption, amplify decision-making in complex scenarios, speed up R&D, refine financial models and redefine AI-driven insights. Its emergence could result in competitive realignments, the birth of novel markets, and redirection of strategic investme...

Generative artificial intelligence (GenAI) will be a natural companion of many human workers, augmenting or autonomously delivering tasks, activities or jobs. Organizations will expect general human workers to interact with GenAI in the same way they expect an office worker to be productive in using basic productivity tools, such as email, calendars and word processors. Instead of waiting until GenAI-based tools can show their full maturity in...

Enterprise operating structures increasingly face challenges from turbulent and uncertain business scenarios. Enterprises often respond with some degree of centralizing, decentralizing or federating their approaches to how decisions are made and accountabilities distributed to become more responsive, capture opportunities or pivot their strategies. Centralized decision making maximizes synergies among business units through better and more eff...

Generative AI (GenAI) gives technology and service provider CEOs an unprecedented opportunity to become operationally lean. This emerging technology can augment and/or automate tasks, workflows and processes in functions such as software engineering, marketing, sales and general administration. Technology and service provider CEOs must establish a concerted approach to addressing this opportunity to guide their organizations toward autonomous...

Changing an organization’s culture is crucial for delivering on digital initiatives. Many leaders struggle with what to do and how to do this effectively, whether within their own functional unit or across the enterprise. Join this complimentary Gartner leadership webinar, a follow-up to The 5 Steps to Change the Culture of Your Organization as a Gartner expert shares case studies of organizations that successfully changed their cultures...

Best practices don’t last forever; next practices need to be a focus, too. Gartner Maverick research delivers breakthrough, disruptive and sometimes contradictory ideas that challenge conventional thinking. Part of Gartner Futures Lab, it is designed to explore alternative opportunities and risks that could influence your strategy. It opens the door to challenge your thinking by considering less-obvious developments envisioned by Gartner...

More than half of organizations abandon their AI and generative AI efforts due to cost-related missteps. Gartner estimates that less than 15% of organizations identify, quantify and measure costs, risks and value. Meanwhile, AI and GenAI spending is projected to continue unabated. Thus, the most pervasive and elusive challenge for every executive leader will be to effectively vet, prioritize and fund the right initiatives at the right time to...

Software engineering leaders often struggle to evaluate how the metrics frameworks of DORA, SPACE and DevEx will help them demonstrate software engineering performance. The right set of metrics frameworks can help software engineering leaders make data-driven decisions, but only if they align engineering performance with business value. Metrics focused on software engineering processes and activities alone do not provide insights into the deli...