The Service to the Citizen Program recognizes those public servants and their industry partners who demonstrate excellence in delivering services that impact the publics' lives and rebuild trust in government. These champions of change will be honored at the Mayflower in Washington, DC on September 13, 2024.
Citizens depend on the government for services in their everyday lives and during emergencies. They deserve a 21st century experience and a government that works for them. When a citizen needs government during important life events, it’s important that the government is there to serve and able to access government services anytime, anywhere, and on any device.
Protecting the health and safety of the public is one of the core functions of government. Additionally, the government enables citizens to live the American dream. They provide loans and services for citizens to start a small business, buy a home, or pursue higher education in a college or university. Whether they are a veteran, a senior citizen, a student, a traveler or the victim of a national emergency, the government touches your life at important moments from birth to death and beyond at work and at play. Individuals and businesses expect Government customer services to be efficient and intuitive, just like services from leading private-sector organizations.
There are heroes across the government that work tirelessly to provide the best services possible under sometimes difficult rules, politics and circumstances. They deserve to be recognized. Recognition of these commitments will go a long way towards changing the culture in government. The Service to the Citizen™: Champions of Change Program is a groundbreaking program that has the potential to begin the service transformation process.
