The COVID-19 pandemic forced state and local governments to rapidly stand up social service referral systems, whether for food, supplies, housing or workforce development. Many agencies resorted to handy, quick tools like spreadsheets and clipboards. Meanwhile, surging constituent traffic is still pitting a strain on case reviews, making it difficult to ensure services are delivered to those in need. The result? Operational deficiencies, impro...

The CBP Strategy 2020–2025 is focused on twelve strategic initiatives that will advance CBP’s ability to accomplish their mission. To reach their goals and better accomplish their daily tasks, CBP must improve existing capabilities, develop new ones for the changing operational environment, and adapt their processes to better organize, train, equip and sustain their frontline operators. The strategic initiatives laid out in their...

Governing magazine’s Leadership Forums provide transformational leadership and management strategies to help state and local government elected officials, appointees and senior-level agency executives build high-performance government organizations. Faced with unique demands, government leaders have made these annual events their “must attend” day to exchange valuable ideas and spearhead industry partnerships that advance gov...