The COVID pandemic spurred agencies to move their data and applications to the cloud quicker than many had planned to make it more accessible for a remote workforce and to protect it from intensifying cyberattacks. More than a year into the new normal world of remote work, agencies are evaluating the best ways to secure the hybrid and multi clouds and their data troves to make sure it can meet the increased challenges. In May 2020, the Biden A...

In June 2021, the federal government was optimistic about returning to offices in the summer and began planning for reentry with new guidelines. The Delta variant surge paused those plans and caused a reexamination of the future work plans. Learn how agencies are adjusting to host of new and continuing challenges: a long term remote workforce, the technology and security challenges they face, how they are changing the way they manage the workf...

2018 was a landmark policy year for government customer experience. With new legislation passed by Congress, clarifying guidance issued from OMB, and strong priorities set by the President, providing great experiences has never been more important in government. But with all these visions in place, how do federal leaders actually achieve tangible results around CX? Join Medallia on April 24 for a special half-day summit dedicated to the craft...