Contact centers have been rapidly evolving to keep up with the increase in customer demand and expectations. Now, contact center and customer service professional are accelerating the rate of innovation with automation, personalization, and unique customer experiences. Join the Concentrix and AWS teams for this complimentary workshop (followed by a happy hour!) at the AWS New York City Office to explore Amazon Connect and GenAI for your conta...

You’re invited to a no-cost Red Hat, Portworx, and ConvergeTech Workshop in New York City on Tuesday, July 25 at 12 PM ET! This hands-on workshop will focus on how to architect fault-tolerant, highly available applications on Red Hat® OpenShift®. Innovative DevOps teams trust Portworx by Pure Storage and Red Hat OpenShift for deploying and managing security-focused, highly resilient, scalable applications and databases. The combi...

Take control of your digital transformation. According to Gartner, by 2026, developers outside of formal IT departments will account for at least 80% of the user base for low-code development tools, up from 60% in 2021. Much of this growth will come from the pressure of organizations requiring an increased velocity of delivering apps, automation, and bots to improve operational efficiency. However, as citizen developers and makers continue to...

A Practical Approach to The Green Book Compliance The Green Book sets the standards for an effective internal control system for federal agencies, and is a crucial safeguard over public resources. State, local, and quasi-governmental entities, as well as not-for-profit organizations, may adopt the new Green Book standards as a framework for an internal control system. This one-day CPE seminar provides an overview of the principles-based Green...

A Practical Approach to The Green Book Compliance The Green Book sets the standards for an effective internal control system for federal agencies, and is a crucial safeguard over public resources. State, local, and quasi-governmental entities, as well as not-for-profit organizations, may adopt the new Green Book standards as a framework for an internal control system. This one-day CPE seminar provides an overview of the principles-based Green...