DGI’s 22nd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2022 Gov...

In November 2020, OMB issued memorandum M-21-07 "Completing the Transition to Internet Protocol Version 6 (IPv6)." The memo creates urgency for the Federal Government to adopt IPv6 protocol and the strategic intent to commit to operating its information services, networks and related services using only IPv6. This move is widely recognized as the only viable option to ensure future growth, modernization, and innovation in internet technology....

In part 3 of our Analytics Case Study series, we’ll address how to take action using the data and insights from Part 2 of this series. We’ll continue using our real world example of an agency to illustrate how to begin thinking about taking action, using your insights from the data. You will need to have attended, or viewed Part 1 and Part 2 of our Analytics Case Study series, identified your website mission, goals and KPIs and und...

This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. USWDS is a library of principles, guidance, and code to help government teams design and build fast, accessible, mobile-friendly government websites backed by user research and modern best practices. About the USWDS The U.S. Web Design System is a toolkit of principles, guidance, and code to he...

This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. USWDS is a library of principles, guidance, and code to help government teams design and build fast, accessible, mobile-friendly government websites backed by user research and modern best practices. The U.S. Web Design System is a toolkit of principles, guidance, and code to help government te...

This month, Dan Williams, USWDS product lead, will lead a demonstration of several newly released USWDS components, including file input, breadcrumb, tooltip, and the long-awaited date picker. We’ll also discuss updates to the USWDS gov banner. This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. USWDS is a library of principles, guidance,...

Federal agencies are in the midst of a profound transformation to become more digitally connected, mobile-enabled, and analytics-driven organizations. What’s finally moving the needle in federal transformation? The undeniable potential to positively impact mission outcomes and citizen services offered by mobile platforms, IoT devices, cloud-based infrastructures and intelligent, AI-driven decision-making. While all these technologies are...