FOIA Automation
Since 1967, the Freedom of Information Act (FOIA) has provided the public the right to request access to records from any federal agency. Federal agencies are required to disclose the information requested under the FOIA, unless it falls under one of nine exemptions which protect interests such as personal privacy, national security, and law enforcement. In recent years, federal agencies have been inundated with FOIA requests creating challeng...
Improving Public Sector Customer Experience
Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...
Implement the New NIST RMF Standards an...
This training seminar will make sense of all the recent changes and assist class participants in implementing the changes to successfully meet your FY23 RMF security and FISMA Metrics. The course was built on the popular two-day Meeting FISMA Requirements course that has been taught for the past 12 years. All exercises are new to ensure they relate to current systems and solutions use practical strategies for leveraging recent changes into mee...
11th annual 930gov
Now in its 11th year, 930gov’s multi-track educational program brings government technical communities together to connect, exchange, and gather ideas from subject matter experts from multiple disciplines. Attendees will hear thought leaders present best practices, case study findings, and potential solutions to their current IT challenges. 930gov delivers educational programming on theFive Pillars of Government IT Innovation: Artificial...
Built for Government: Incorporating an...
Planning for modernizing your existing solutions and capabilities goes far beyond the obvious cloud migrations. But how should evolving technologies and yet to be imaged technologies be considered when planning. This session presents techniques on how to examine and assess emerging technologies and determine their impacts on the existing IT landscape.
Empowering the Government Workforce Wit...
The Office of Personnel Management (OPM) plays a critical role in redefining and creating the next generation federal workforce. Key to these efforts is the use of data as a strategic asset to make informed decisions on policies, programs, and services. In this webinar, OPM leaders will share how they are modernizing the ways they support the federal workforce and the solutions they are developing for use across the federal government via the...
Balancing Cloud Spend and Business Goal...
Maintaining financial accountability requires balancing Speed, Cost, and Quality, and businesses must optimize their cloud spend to stay competitive. The FinOps Framework offers best practices to manage these three priorities across Finance, Engineering, Procurement, and Business/Product. Join us for an exclusive webinar on "Balancing Cloud Spend and Business Goals with FinOps" August 3, 2023 at 12:00 PM EST to gain actionable insights from ou...
AI & ML in Records Management
Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virtual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML ca...
Total Experience: Putting People First...
As agencies look to meet the goals of the President’s Management Agenda and the Customer Experience Executive Order, a shift to human-centered design (HCD) is critical. HCD gives citizens and employees the experience they deserve. This means putting experience first and transforming how work gets done. This webinar will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service deliver...
Hybrid Cloud Best Practices
Hybrid cloud strategy allows agencies to determine which applications and data should reside on which areas of a hybrid cloud infrastructure. Simply, hybrid cloud defines what goes on public cloud infrastructure, and what goes on private cloud infrastructure. A hybrid cloud platform provides agencies many advantages to include greater flexibility, more deployment options, security, compliance, and ability to derive more value from existing inf...
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