Genesys and Carahsoft are thrilled to invite you to our event, FedRAMP Day! As of this year, Genesys®, leader in AI-powered experience orchestration, has been granted FedRAMP authorization for its Genesys Cloud CX™ platform. Genesys customers in the U.S. public sector can access the most innovative platform for orchestrating experiences, while protecting their mission, assets, and resources. During this event, attendees will hear fro...

Genesys and Carahsoft are thrilled to invite you to our event, FedRAMP Day! As of this year, Genesys®, leader in AI-powered experience orchestration, has been granted FedRAMP authorization for its Genesys Cloud CX™ platform. Genesys customers in the U.S. public sector can access the most innovative platform for orchestrating experiences, while protecting their mission, assets, and resources. During this event, attendees will hear fro...

The exponential growth and change in technology impacts all of us in every aspect of our personal and professional lives. That’s why it’s imperative that we have citizen-centric Digital Transformation strategies to leverage technologies that provide the best digital experiences. Come join EthosIQ & Genesys to learn how we put “Empathy into Action” through our robust, secure, flexible, and agile cloud platform. Techn...

Xperience the future of Experience Orchestration Genesys is setting a new standard for using technology to bring human understanding to customer experience — delighting customers and empowering agents. We’re creating the content you’ve told us you value most. Learn bold new ways to deliver the best digital experiences with Experience Orchestration. Learn from CX visionaries and experts: Genesys leadership keynotes, breakout...

In 2021, President Biden used executive action to guarantee that citizens have a smooth and successful experience when dealing with the government. This new degree of customer service aspires to guarantee that people's resources are not wasted, reviving faith in the government and making interactions more customized. Join us on May 18th for our online event, Key Considerations for Government Contact Centers to Deliver the Best CX, where attend...

Join us on Septemer 29th as we uncover how Genesys and GTS are providing digital experiences and cultivating successful student experience outcomes. As learning environments evolve to meet the challenges faced by students and education institutions, one thing remains clear, you need a reliable and efficient learning platform. That is why Genesys & GTS have come together to create a digital service center students can rely on. During our we...

Join GTS and Genesys to learn how to empower your students by meeting their digital learning needs! It's no secret that today's learning environment for students is extremely reliant on the latest digital technology. Because of rapidly evolving digital technology, having reliable and efficient learning platforms is integral to a succesfull education. That's why Genesys & GTS have come together to create a digital service center students ca...

A keen focus on customer — and employee — experience is the biggest differentiator organizations have today. Delivering these relevant and empathic experiences at scale requires understanding the shifts driving change in CX and employee experience today. Join us as CX leaders from Genesys, Qualtrics’ XM Institute, Valuegraphics and others discuss the coming impact of these trends, as well as what you need to do not only to re...

Join us as we discuss how to build an integrated view of your contact center operations that will provide real time insights into what your customers are experiencing and how your applications, processes, and agents are performing. Genesys offers a best in-breed contact center as a service solution that integrates with Splunk, collecting data around conversations, missed opportunities, workforce management, and system performance. Splunk ties...

Agencies are struggling to handle the increasing call volumes from citizens seeking help related to the COVID-19 vaccine. Increasingly, government and healthcare leaders recognize that AI and automation technology are the most powerful solutions to address these challenges. Learn how to keep your community informed while enabling frontline workers to focus on vaccine administration and other mission-critical operations. Join this session to u...