Citizen Experience (CX) has gained momentum over the past 18 months as government service providers rely on digital channels to deliver services like never before. Register now and learn how Salesforce can help take a broad topic and bring it to action for your organization by discussing the top 5 use cases across global government. Whether you are considering chat bots, contact center modernization, self-service portals, email outreach, or d...

Please join us for Maryland Innovation Hour! Secretary Michael Leahy (MD DoIT) and Salesforce's Paul Baltzell (former CIO, State of IN) will kick things off with a fireside chat, as they explore opportunities for agencies to modernize mission-critical, data-driven processes.

The very first FHLBanks and Salesforce User-Group where all the FHLBanks can connect, share strategies and best practices as it relates to technology, digital transformation, and modernization.

As the U.S. economy emerges from the pandemic, many Labor & Workforce agencies are taking stock of their organizations withstood surges in claims and the need to interact in all virtual ways with citizens. With new Federal funding available in the American Rescue Plan Act for unemployment system modernization, there is once in a lifetime opportunity to not only improve how unemployment benefits are delivered, but how organizations can re-i...

Join our upcoming roundtable discussion to hear how State and Local government leaders are leveraging the Salesforce solution to enable effective citizen self-service, streamline back-end processes, and increase efficiencies of the end-to-end licensing, permitting and inspections (LPI) process. Sign up now to hear discussion topics on how to: Digitize the constituent experience through self-service portals and a streamlined application intake...

Join us to hear insights from Kevin Jones, former state CIO of WI, on their agency's innovations using the Salesforce platform. Learn from Dustin Arnold of Dane County Behavioral Health as he speaks to his county's digital transformation of residential assistance and behavioral health services. Our final session will highlight and demo Salesforce's Service Cloud Voice solution, which enables government agencies best serve their constituents.

Whether creating a new online form, modernizing a process, or undertaking a complete digital transformation, you are embarking on a journey – but it does not have to belong or overwhelming! Modern technologies drive teams to rethink customer engagement and project delivery. Looking to get started or evaluating your next steps? Great! This Innovation hour offers you: Approaches to accelerating your project delivery Real business cases to...

Citizens are holding the government to high standards of communication -demanding that they interact with speed, efficiency, and accuracy, like their favorite e-commerce companies do.Reasons such as customer service, Real ID mandates, and other pandemic requirements have accelerated creativity in the Department of Motor Vehicles across the country. Register now for this upcoming webinar to find new ways to communicate and connect with the cons...

Our “Next Normal” will be determined by the success of large-scale efforts in vaccine management, financial assistance, working safely, and more. Modern technologies have enabled all of those missions and could re-shape modern society for good. This high-powered and inspirational one-day digital summit will examine some lasting effects of this historic time period on IT modernization, the employee experience, service delivery, and...

Join us live to learn from industry leaders who are revolutionizing their companies in an all-digital, work-from-anywhere world. Discover how they're driving success from anywhere, connect live with industry and product experts, and get the first look at our latest innovations for accelerating your time. Succeed from anywhere in any industry. Learn how to: Accelerate transformation with purpose-built industry clouds and 700+ prebuilt processes...