When COVID struck, some government agencies were ready with communications to educate and inform residents quickly. As the impact of the virus grew — and conditions like “shelter in place” were enforced or unemployment hit historic highs — some agencies followed the changes and adapted their messaging on a dime to follow the need of their communities. What do they all have in common? Find out in this webinar. We’l...

You're the gatekeeper to your town, city, or county hall. You work hard and have hardly a minute to spare. At the same time, the world is changing so quickly. There's so much for clerks to keep up on!That's why we've developed the first-ever Clerk Virtual Summit, which will be brief (but fact-packed), that's online and you can view from the comfort of your own desk to learn:What clerks need to know about latest best practices for ADA complianc...

Join us for our weekly demo series where our product engineers will walk you through our suite of solutions. This week will focus on govDelivery, the most trusted marketing platform for government.The interactive presentation will showcase the integrated communications solution built to help government easily connect and engage citizens.Topics covered include: How you can reach and attract your audience via the Granicus Network Creating and se...

How government communicators reach and engage people continues to evolve.Technology is driving much of it. Just look at the stats: 82% of citizens own a smartphone (checking it 44x daily). 1.5 trillion texts were sent (with a 99% open rate). 3.8 billion email users in 2018. If you want to make a real-world impact, your engagement strategy should co-evolve with these changes.Attend this webinar for a fresh take on modern engagement. From strate...

Join us for our weekly demo series where our product engineers will walk you through our suite of solutions. This week will focus on Granicus govAccess, custom, user-friendly website design for government.The interactive presentation will showcase the website solution millions of citizens use to process payments, schedule appointments, renew licenses and find community information.Topics covered include: Improving Usability with Service Finder...

govService is a digital transformation platform for state and local governments. With seamless workflow management that connects citizen self-service and a customer relationship management portal, govService empowers citizens to complete common transactions and tasks online while enabling staff to effectively track status and manage approvals. In short, govService allows you to transform manual in-person interactions to personalized digital se...

Most government organizations don’t need to be convinced of the importance of email. In fact, email engagement continues to rise. However, not every organization knows how to best measure the results of its outreach or even what metrics are available. Although every organization’s goals and content are unique, there are some basic components you should be measuring to ensure your content is optimized to drive the most engagement.

It’s no surprise that government leaders are undertaking massive efforts to modernize and digitize services. Citizens today demand (and deserve) a seamless and engaging experience. But how can forward-facing agencies take advantage of modern technology and improve citizen experience (CX) and engagement? We will learn: --Ways to realign your agency around digital goals --Tips for making CX a priority at your organization --Proven steps fo...

Join us October 9th for a free webinar that will show you how to: Make it easier for citizens to pay bills, apply for jobs, pay parking tickets, and more. Make it easier for staff to handle, track, and deliver inbound service requests Elevate productivity by nearly eliminating the need for in-person visits Shrink costs of service delivery by streamlining internal operations Offering digital services online is more than posting a PDF online; it...

How do clerks and local leaders become a dynamic duo? And how to smart clerks earn the respect and admiration of their counterparts in city or country leadership (council, mayors, and more)? Join this complimentary webinar to hear clerks and local leaders shed light on how they make a great team. To get to the heart of it, Granicus compiled data from dozens and dozens of award nominations submitted as part of the Granicus 2019 Clerk Spotlight...