This hands-on workshop guides you through the creation of a headless CMS (Content Management System) employing a secure and versioned RESTful API. Embrace industry best practices as you fortify the API's security with JWT tokens and leverage the power of cbSecurity (coldbox-security.ortusbooks.com). Throughout the workshop, we emphasize the principles of Behavior and Test Driven Programming, ensuring comprehensive automated testing covers ever...

If two heads are better than one, what can hundreds of government contact center professionals offer you and your organization? That's the "founding question" of the Association of Government Contact Center Professionals — and the answer expands every year! Created by government contact center professionals for government contact center professionals, AGCCP exists to educate and support our members and uplift our profession. By sharing k...

When bad actors are looking to commit cybercrimes, they follow the path of least resistance. Unfortunately, that path often leads them to local governments. Cities, counties and municipalities have seen a surge in ransomware attacks, but strengthening their cybersecurity systems can be a challenges with limited budgets and IT security resources. A shared cybersecurity model helps under-resourced localities leverage their collective knowledge,...

You’ve invested your resources in a new website to meet your residents’ needs with engaging digital experiences and interactions. But how can your community engage if they don’t know your website exists? Learn more about getting the word out about your amazing resources and services! Join us for a session exploring creative engagement strategies and tools intended to help maximize your new website and build community engagement.

At the start of the civic engagement journey, your residents were excited and ready to overcome any obstacles that stood in the way of making your community better. But as time went on and project timelines lengthened, interest in championing various causes waned. As a result, many previously activated residents may have stopped visiting the site or regularly engaging with projects. With tools that provide effective audience segmentation commu...

On Tuesday, June 14 at 11:00 a.m. EST / 8:00 a.m. PST, Cindi Mansell is hosting a 15 Minute webinar to share 10 specific things you can do to improve your public records request intake form. Tips will include… Adding a checkbox for media to self-identify Building functionality to identify duplicate requests Methods to deflect requests prior to requesters hitting submit Removing superfluous information. Join us, then schedule a meeting w...

You trust Granicus as a messaging and digital solution partner. Together, we help your residents stay up to date on what’s going on in your community. But there is a chance to build even more impactful digital experiences. How can you leverage the content on your website to supplement your digital messaging? Join us to find out how to connect the dots between messaging and content, email and website, to best meet resident needs.

On Tuesday, June 7 at 3:00 p.m. EST / 12:00 p.m. PST, Cindi Mansell will host a 15 Minute Lighting Round of actionable catalysts you can use to inspire your organization’s Public Records Request process. She’ll cruise through 14 concepts, ideas, and actionable steps you can put on your roadmap. Each of these items could be their own session but during this 15-minute presentation she’s putting them out there so you can take st...

Cindi Mansell, veteran records manager, brings to light the critical flaws in using spreadsheets and email to manage records requests. If you struggle to get support to purchase appropriate tools to do your job as records manager, this overview and the accompanying materials can help! Get the clarity you need to help communicate the challenges and risks of relying on spreadsheets and email, including: The 1 to 1 nature of spreadsheets for trac...

The Social Media Strategies Summit for Public Agencies & Government features in-depth sessions from local, state, and federal government agencies leading the way in social media strategy and community engagement. Over the course of 2 days, you’ll learn about best practices and frameworks that build the foundations of a sustainable, scalable social media policy that empowers your team to serve your constituents best. For more informat...