State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

State and local governments are looking to the cloud for ways to improve services for and with citizens through open data initiatives, public safety modernization, education reform, citizen service improvements, and infrastructure programs. However, data centers remain critical to IT operations for many state and local governments, and a majority of workloads, such as legacy business applications and sensitive data, live on-premises. Many agen...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

This seminar is vitally important for all utility managers who want to get started on the path to becoming an effectively managed and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Fiv...

How much water is your utility losing to leakage, customer meter error or water theft? How can your utility quantify these water losses or identify the cost burdens the losses impart upon the system?Water utilities recognize not only the need to regularly account for their supplies but also the importance of trained personnel in the auditing and validation processes. This seminar, facilitated by experts from the AWWA Water Loss Control Committ...

This three-day seminar provides guidance on how to evaluate financial policies and rate impacts to develop policies that are fair and objective, and on how to effectively communicate those policies to customers. You will learn time-honored strategies to get the rate your utility needs to be successful while still promoting community objectives. This year marks 30 years of financial planning seminars at AWWA! More than 5,000 water professionals...

As you move higher in your organization, the requirements for technical environmental health skills give way to requirements for management skills. You will need to develop clear goals and objectives that tie environmental health and safety outcomes to corporate goals, develop strategies to achieve these objectives, establish expectations, delegate to team members, and measure outcomes. In this course, you will develop the management skills ne...

The annual Waste Management (WM) Conference, presented by WM Symposia (WMS), attracts thousands of registrants from around the world and is widely regarded as the premier international conference for the management of radioactive material and related topics. If you are an influencer in the industry, then WM Symposia is where you need to be. This truly is a unique opportunity for the industry. Here are just a few reasons to attend: The annual W...