Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.

What to expect? At this half-day event, you'll gain insights into essential topics such as security, CI/CD, and architecture as they relate to Salesforce in the public sector. Our expert presenters will demystify Salesforce and provide you with the knowledge you need to confidently develop secure apps for your government agency. But it's not just about development. We'll also dive into the total cost of system ownership and distill the ROI of...

The Performance Management Regional Roundtables (PMRR) Southwest Edition is an annual event that will bring together local government leaders from the Southwest region on March 30th, 2023 at Balboa Park Ballroom in San Diego, CA. This is a valuable opportunity to connect with other local government leaders and learn from their experiences in addressing challenges and innovating their leadership practices, management strategies, and operations...

MessageGears is a customer-engagement platform that connects directly to a brand’s Snowflake environment as a connected application, enabling brands to deliver 1:1 personalization at a massive scale, execute better segmentation and targeted messaging, and seamlessly activate audiences on any channel through dozens of integrations. With MessageGears and Snowflake, brands can activate their data directly from their Snowflake account, enabl...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

The AWS State and Local Learning Days is an in-person education event where customers can access Amazon Web Services (AWS) training sessions, get one-on-one support with AWS experts, and enjoy co-working facilities with complimentary coffee and Wi-Fi—all at no cost. You are welcome to attend as many days and sessions as you wish. Join whichever fits your cloud education needs. Located at Arizona State University in Scottsdale, AZ, the AW...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

PERFORMANCE: Delivering Your Products/Services, Staying in Compliance and Getting Paid Come join us weekly as we train and prepare you to capture government contracts. These sessions are designed to prepare those enrolled in the Certified Capture Manager (CCM) Program to prepare their businesses for success and to prepare them to become certified capture manager professionals. Also, these classes are OPEN to all GCA members, partner members an...

Marketing Lab 2Understand the marketing process in the government sector This week’s lab is set up to help you understand the marketing process in the government sector. LAB TOPIC: Review attendee Dream 100s Review attendee marketing emails Email marketing Strategies Who to contact What you not allowed to do Networking rules Networking events Phone strategies Associations SUBMIT DOCUMENTS:If you want your instructor to review your conten...