This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

"Statistical Process Control & Process Capability" has been pre-approved by RAPS as eligible for up to 12 credits towards a participant's RAC recertification upon full completion. Overview: This course teaches participants the fundamental concepts and methods needed to establish effective control charts and estimate process capability. In addition to learning traditional control charts (e.g. xbar, r/s), participants will be exposed to othe...

The One Event Built to Keep Your City Safe If you can only attend one event this year, Secured Cities is your MUST ATTEND event that offers real solutions for a real world. Funding and rapid technology advancement are two issues both public safety and security personnel are challenged with when it comes to today’s strategic planning. As public and private partnerships emerge across the country, having a venue where law enforcement, emerg...

National security is continuously being redefined as awareness of the cyberspace domain evolves. Cyber threats and challenges grow every day. Successfully defending our networks requires a team approach. With this in mind, the AFCEA International Cyber Symposium will engage the key players, including the U.S. Government, the International Community, Industry and Academia, to discuss the development of robust cyberspace capabilities and partner...

Check out more details about this event here! Whether it's a catastrophic accident, devastating weather event, or act of terror, we cannot predict when and how disasters will strike. But we can always be better prepared. Encompassing expert strategies and tactics, and a wealth of practical information, our Summits are a superb opportunity for gaining new ideas, best practices and peer relationships critical to collaborative response capabiliti...

Check out more details about this event here! Whether it's a catastrophic accident, devastating weather event, or act of terror, we cannot predict when and how disasters will strike. But we can always be better prepared. Encompassing expert strategies and tactics, and a wealth of practical information, our Summits are a superb opportunity for gaining new ideas, best practices and peer relationships critical to collaborative response capabiliti...