ICMA Coaching Program Free Webinar Series Anger has become commonplace in today's political discussions and has left many of wondering how to diffuse these volatile situations. A few simple strategies can help increase the ability to have a productive conversation and keep the wheels of your city/county government efficiently turning. What we'll cover: What is causing hate and divisiveness in today’s politics? Is there a place for anger...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

CAPTURE MANAGEMENT: The Art of Capturing Government Contracts There is beauty and symmetry in all things. Even in what appears to be a confusing government contracting world, there is an art form to how things are done. Did you know that winning government contracts is like a sculptor crafting his artistic skills and meticulously shaping the end figurine from the vision pre-defined in his mind? If you have felt that capturing government contra...

It’s never been more important for local government agencies and utilities to clearly articulate and justify their work and budget plans. From navigating the economic impact of COVID-19 to ensuring that resources are allocated equitably, it’s critical to make objective decisions based on data. This live webinar will cover strategies for gaining leadership sponsorship and communicating value to council, constituents, and colleagues....

So, you want to win millions in government contracts. However, does your brand look like it can handle a million dollar project. Every business has a brand. Often, your brand can hurt you or help you. Does your brand open doors for you? Does your brand help attract contracts to your company? Once you have solid brand, how do you market to government buyers? Join us in this upcoming class as we share with you how to create a brand that will ope...

Creating a Culture of Innovation: Enable Everyone to Innovate Business leaders have the unique responsibility to enable and support innovation and business growth, as well as continuously develop skills to drive these efforts forward. AWS invites you to join us for AWS Online Executive Focus, a virtual event designed to provide insights from AWS executives on leadership development and a behind-the-scenes look at our culture of innovation. Ish...

Join us on Thursday, August 6 from 9:00 to 10:30 a.m. PT for a free virtual event that will offer insights and examples from customers on how to reimagine the customer experience with personalized marketing. Learn how to visualize a path to marketing excellence during this 90-minute virtual event. Hear an executive viewpoint on why it’s never been more important to understand customer signals. Then dive right into our agenda, which we de...

Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. New Dates: 7/28-7/30/2020 At TLG we seek out the trailblazers and entrepreneurs and unleash their super-powers. We reject the business as usual of the naysayers and blaze our own path. Together we lead the movement to actively drive innovation in our organizations and communities. We shine the spotlight where it has never been befo...

If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. Who Should Attend: Existing business owners interested in expanding in the government market, Any business interested in...