Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

The 3rd annual Next Generation Water Summit will be held on June 12-June 14, 2019. The Summit focuses on water conservation and water reuse in the arid Southwest. It brings together builders, designers, architects and water professionals to share best practices and brainstorm new ones through charrettes. The June 13th keynote address will be given by Radhika Fox, Chief Executive Officer of the US Water Alliance. A national non-profit, the Alli...

Please join Google and Carahsoft on Friday, May 8th to understand the value of G Suite and how to innovate by leveraging cloud-based solutions. Learn how Government entities are improving citizen services & engagement, increasing operational efficiency, and delivering proven innovation with Google's highly secured, powerful technology. Join us to network & learn about: Innovative email & collaboration technologyGovernment-specifi...