Join us as we discuss how to build an integrated view of your contact center operations that will provide real time insights into what your customers are experiencing and how your applications, processes, and agents are performing. Genesys offers a best in-breed contact center as a service solution that integrates with Splunk, collecting data around conversations, missed opportunities, workforce management, and system performance. Splunk ties...

Sharing data in the cloud offers a huge advantage for educators to easily offer faculty and students the ability to work and study wherever they are. It also helps the IT Operations team to simplify management and costs for infrastructure, data storage, and data protection. But you may have questions as you determine your cloud strategy. How secure is the cloud? Is all your data automatically protected in the cloud? What happens when ransomwar...

Splunk ITSI is a premium analytics solution that correlates and applies machine learning to infrastructure, application, and business data for 360° service monitoring, predictive analytics, and streamlined incident management. Unlike point event management or IT monitoring solutions, ITSI correlates and applies machine learning to metric, log, and trace data for end-to-end intelligence across your entire environment. ITSI also combines vie...

Automation has evolved over the years to enable high production efficiency, quality and enormous economic benefits. The same success can be achieved in the IT enterprise across all software and infrastructure assets. Consider unleashing the power of IT automation across the entire enterprise landscape. Red Hat Ansible is a unified automation platform that works consistently across your teams, processes and IT environments to meet you agency's...

The urgency of the pandemic has forced state and local governments to react when it comes to budgeting– making short-term reporting on an annual basis the focus rather than proactively assembling long-term strategic budget plans. This reactive approach creates redundancies, cost inefficiencies, and fails to set governments up for any potential future crises; and is especially detrimental when budget transparency and community impact are...

The 38th Commandant of the Marine Corps states, “All of our investments in data science…are designed to unleash the incredible talent of the individual Marine.” Unleash your incredible talent with data in your mission area. From manning, training, and equipping the forces, to finance to installations and logistics, learn how to see and understand your data with Tableau. During this on-demand webinar, viewers will learn: How...

Use Human Reporting + AI to Protect Your Agency from a Breach You don’t have to look far to find a headline about a recent breach or compromise within the public sector, and as reported in the 2021 Verizon Data Breach Investigations Report, not only is the public sector the second most victimized industry when it comes to cyberattacks, but phishing was behind 70% of government breaches. As threat actors continue to innovate their approac...

Effective communication relies on visuals to make a lasting impression, and including images with information-rich text is proven to capture the attention of your target audience. Local governments and federal agencies are under pressure to create timely, easy-to-understand communications about current events, including COVID-19. Join our complimentary webinar to learn how Adobe Stock delivers engaging experiences to both citizens and employee...

This year's Security on the Seas Webinar Series: IT Solutions for Naval Operations will have a special feature from Salesforce. This event will emphasize endpoint security, zero trusts, mobility, and multi-cloud. Join us as we bring together government IT and industry leaders for dynamic discussions around emerging systems and leading-edge technology for the future of Naval operations. Want to learn more before attending this webinar? Check ou...

Modernize Legacy and Disparate Navy and Marine IT Systems Join Google Cloud and Carahsoft for a discussion on how to rationalize legacy and disparate Navy and Marine IT Systems into modern, manageable, and secure ecosystems across on-premise and any cloud environments. Google, as the pioneers of industry standards like Kubernetes and Serverless, has made significant progress in providing world-class capability that enables secure, flexible, an...