Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. Every year, FDR Training has been the trusted source of guidance for thousands of EEO, HR, ER/LR, and legal federal practitioners, offering unparalleled training plus the opportunity to hear from agency leaders. The health and well-being of our community – that has been growing for more than three decades – is our top p...

The COVID-19 pandemic has plunged us all into an unfamiliar situation marked by profound uncertainty. Join us for a 60- minute long information sharing event focused on digital access and service delivery in a time of social distancing. These thought leaders will discuss how they are ensuring digital transformation, improving accessibility, and updating internal digital services to allow for wide information spread. Hear what these topic expe...

Being a government meeting professional comes with a myriad of communication responsibilities. To move any effort along, it is essential for everyone to communicate as clearly as possible – especially with decision-makers. Failure to properly communicate in any setting may frequently end in a failed result. This is where being an effective communicator becomes an essential asset.During this presentation, award-winning branding and commun...

Records Management University Class 5: Legacy System Data Transactions, Formatting & Public Access March 24, 2020 Although we have record schedules and file plans for traditional content, do they cover what constitutes data transactions (big data) as records. “Big data” as a volume generator far surpasses content-based records. Formatting data generated from different transactional systems (accounting, manufacturing, HR) into a...

Records Management University Class 4: Multi-media Capture, Storage and Rendering In the age of video recording everything with cell phones and body cameras, what was once relegated to bulky cameras and recorders for high definition surveillance, and lengthy recordings stored (but rarely accessed), is now commonplace. From recording all random public activity, environmental interactions, and obscure activity that has potential evidentiary impa...

Records Management University Class 3: Tapping and Collecting Social Media Threads As more and more organizations utilize the recent technological advances in communications and transacting business via Social Media, managing individual and group dialoging has quickly surpassed the use of verbal interactions (phone), that in the past required warrants and notice to record. Since privacy in communications is almost all but dead (the rebound of...

Records Management University Class 2: Synching and Ingesting eContent (non-email) Face it, you will never know of all the content that exists in your organization’s networked servers and legacy applications. For an enterprise record management solution, it is guaranteed be a lot. Ingesting and categorizing that content is a monumental task given the typical lack of resources and user apathy for manual intervention. In this class we will...

Records Management University Class 1: Conquering the Email Avalanche Email continues to evolve as the go to electronic record in eDiscovery. The growth of emails during the last 20+ years has been enormous. Basically, it has become the voice of the individual. As such, it’s capture, management, categorization and access have become instrumental in the functioning of organizations of all sizes. Email’s value continues to grow and d...

This Potomac Forum Training Workshop will help agencies comply and meet NARA records management requirements. As Agencies work to meet upcoming deadlines for managing federal government records, NARA continues to focus on ways to help agencies implement electronic records management including shared services, training, digitization, GSA partnerships, and how to manage emails and other records in accordance with regulations and policy and e-di...