In June 2021, the federal government was optimistic about returning to offices in the summer and began planning for reentry with new guidelines. The Delta variant surge paused those plans and caused a reexamination of the future work plans. Learn how agencies are adjusting to host of new and continuing challenges: a long term remote workforce, the technology and security challenges they face, how they are changing the way they manage the workf...

With aging IT infrastructure, outdated job classification system and a greying government workforce, agency executive and human capital officers face a trifecta of challenges in the years ahead. Soaring demand for cybersecurity experts and data scientists are just two examples of the newer professional specialists that the government is struggling to hire. With the rise of vaccinated workers, questions have arisen about the reopening of federa...

In just a few short years, Robotic Process Automation has gone from a few scattered pilot projects to an essential tool deployed by dozens of agencies. Hundreds of thousands of staff-hours have been saved, and organizations are increasingly looking to leverage artificial intelligence to automate more-complicated workflows. Automation at scale comes with challenges, however -- from credential management to siloed systems to ensuring that outdat...

Federal agencies must shift fully to electronic records management by December 2022, when the National Archives and Records Administration will stop accepting new paper records. Successfully making that transition entails far more than simply digitizing existing documents. Meeting the goals set by M-19-21 demands changes to current business processes, dramatically different approaches to content classification, new systems that are digital thr...

Emerging technologies have always offered the promise of better, faster, cheaper processing and problem solving, but they also bring a host of challenges with them, from security and operational issues to privacy concerns. The past year has also shown that necessity remains the mother of invention, as agencies moved to adapt technology to remote workplace models, as well as roll out new services and capabilities demanded by the pandemic. Where...