Robotic Process Automation (RPA) has the potential to automate entire processes or part of processes that are repetitive, monotonous and occur in high volumes. In a shrinking budget environment, RPA is a tool to “do more with less”. While RPA automates “hand work”, AI assisted Intelligent Automation also automated “head work”. RPA, IA and AI has spread rapidly in the private sector and many federal and state...

After decades in development, artificial intelligence is now transforming government in both high-profile and largely hidden ways. Cloud-based computer resources, rapidly advancing algorithms and the explosion of available data are allowing agencies to pursue everything from automated citizen services to mission-centric machine learning. The White House has made cognitive technologies a cornerstone of its annual research and development priori...