ICSW 2018 features presentations on all areas of solid waste technology and management by speakers from 35 countries. Topics include landfill, recycling, energy recovery, economics, policy, public involvement, specialized wastes and more. Professional Development Hours are available. Technical field trips will visit a variety of solid waste facilities. It is a unique opportunity to learn from solid waste experts around the world.

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

Know how to use your stormwater permit to direct a comprehensive stormwater management. Think back fifteen years ago. Storm water management at municipalities, factories, and warehouses focused on keeping water off the streets and occasionally repairing a failing catch basin. Storm water issues were typically "out of sight, out of mind;" unless a drenching rain event drew attention to a clogged pipe or eroding channel. Now, as we begin 2018, m...

The enhancement of the stormwater mitigation masterplan involves promoting and preserving natural environments (LIDs, green infrastructure, BMPs) to take advantage of their innate properties to manage excess surface waters while providing levels of treatment as well. The concept of city resilience is incorporated into the entire picture to assess disaster risk and vulnerability by covering all facets of resilience (social, financial, infrastru...

For years, Miami Beach has experienced increased flooding, especially during King Tides. A combination of atmospheric events (rainfall, tropical storms, etc.), tidal effects, hydrological and hydrogeological characteristics, and sea level rise make the situation of the City of Miami Beach unique when compared to other coastal cities locally and regionally. For this reason, the City decided to take aggressive action by setting short, mid, and l...

Designed especially for federal technical staff and federal contractors with custodial/janitorial contracts, this course will familiarize you with categories of biobased products relevant to the cleaning function, resources helpful in the selection of biobased products, and suggestions for conducting a pilot to test biobased products prior to adoption. Course Objectives: After completing this module, you will be able to: Explain mission-orient...

Learn how to plan and execute a program to assess and address aging water distribution infrastructure. This topic will provide you with useful information for dealing with an aging water infrastructure. The water problems in Flint, Michigan brought national attention to problems caused by aging water pipes. Agencies are discovering that water engineering design is a specialty field. Most civil engineers learn highway and traffic engineering as...

This 2-day course explores principles developed over the last twenty years in the “social behavior” arena. The same concepts that effect positive social engineering are duplicated in designing inhabited spaces to cause people to do what you want them to do. Students will learn to design “from the curb inward” and incorporate overlapping threat prevention principles. We also look at crime and terrorist activity and their...

Storm water and flooding comprise major and growing risks to cities, transportation systems, people, and the environment. Flooding has long been the major cause of property damage, and recent catastrophes such as hurricanes Matthew, Sandy and Katrina have exacerbated the total losses and created chain effects in the economy. While storm water control was considered a drainage issue in the past, it has expanded to include regulation under the C...