Since 1967, the Freedom of Information Act (FOIA) has provided the public the right to request access to records from any federal agency. Federal agencies are required to disclose the information requested under the FOIA, unless it falls under one of nine exemptions which protect interests such as personal privacy, national security, and law enforcement. In recent years, federal agencies have been inundated with FOIA requests creating challeng...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virtual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML ca...

Hybrid cloud strategy allows agencies to determine which applications and data should reside on which areas of a hybrid cloud infrastructure. Simply, hybrid cloud defines what goes on public cloud infrastructure, and what goes on private cloud infrastructure. A hybrid cloud platform provides agencies many advantages to include greater flexibility, more deployment options, security, compliance, and ability to derive more value from existing inf...

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

Federal agencies have the tools and resources to use data in critical decision-making processes. Collecting, storing, and analyzing data provides countless benefits to federal agencies, including deeper insights, accelerated mission effectiveness, and more efficient operations. How can your agency maximize data utilization to achieve mission impact? How can you ensure agency efforts to gain insight from data lead to mission enablement? This vi...

Zero Trust is a key component of every federal IT initiative and modernization effort. The Executive Order on Improving the Nation’s Cybersecurity, the CISA Zero Trust Maturity Model, the DISA Zero Trust Architecture, and various NIST guidance all include mission critical elements for Zero Trust implementation. Although the principals of Zero Trust are widely accepted, the implementation process is a detailed and time-consuming process....

At Splunk we turn your criminal investigation data into law enforcement action. The sheer amount and breadth of data common to a modern investigation can be overwhelming, especially if the analysis of that data is across different tools or is a manual exercise. Splunk provides a centralized platform to correlate data, perform advanced analytics to various data sources and apply built-in AI to quickly identify unusual behaviors or anomalies. In...

Today's networks are highly complex environments with borders that are constantly changing. In response, firewalls have become robust multi-functional devices that counter an array of threats to your network. Join Fortinet and Carahsoft for a complimentary workshop on how to install FortiGate and use it to protect a network. FortiGate enables security-driven networking and consolidates industry-leading security capabilities, such as SSL inspec...

With aging IT infrastructure, outdated job classification system and a greying government workforce, agency executive and human capital officers face a trifecta of challenges in the years ahead. Soaring demand for cybersecurity experts and data scientists are just two examples of the newer professional specialists that the government is struggling to hire. With the rise of vaccinated workers, questions have arisen about the reopening of federa...