The government IT marketplace continues to evolve at a rapid pace in this digital age. What once was considered “must do” public sector marketing tasks are no longer relevant in the age of increased activities, smaller staffs, tighter budgets and higher ROI objectives. To provide clarity and practical solutions to this constantly changing market, Digital Government Institute created a Federal Marketing Program to be included at the...

Government agencies require feedback from citizens and multiple other stakeholders to improve customer experience. Effective feedback systems require well thought-out survey questions to obtain valid data. A poor questionnaire will not enlighten decisions, and worse, it could generate bad data that misleads decision makers! The Survey Questionnaire Design Training Seminar was created to help agencies maximize the value derived from agency surv...

Be a part of the largest gathering of government digital communications professionals at this year’s Digital Communications Summit. More than 1,000 government employees registered for our last year’s Summit. This year, expect inspirational keynotes from government leaders, sessions on how to tackle gov’s toughest challenges with communications best practices and deep dive workshops.

Technology is changing the way government interacts with the citizens it serves, offering new tools, techniques, and frameworks. We'll explore these changing dynamics and take a look at case studies from agencies and teams who have transformed the way their services are designed, delivered, and perceived, all with an eye towards championing their customers — the citizens and people who use their services.

MEET National is the premier conference and trade show connecting assocation, corporate, independent, and government meeting planners with travel suppliers for two days of networking, educational advancement for all, and a robust opportunity to grow your network.

Overview: On January 20, 2017 there will be a new President of the United States, but beneath the surface the transition period really has already begun. The last year of a President’s term poses both great dangers and opportunities for career civil servants, and the higher rank of those civil servants, the greater are both the opportunities and the risks. As outgoing political appointees focus intensely on both getting a new job outsid...

Overview: The volume of message data in government departments is expanding exponentially. What if real-time analysis of your email or social media systems could automatically alert you to pending litigation or insider threats? How would you investigate these? How would you determine everyone involved? Being able to detect and stop these threats before they manifest could save your department millions annually, and save your reputation. In th...

The Government Chief Data Office Training Workshop: Leveraging Data Assets and Implementing a Data-Centric Strategy for Your Agency This one day Potomac Forum workshop will focus on the Chief Data Officer and highlight the importance of several factors that are instrumental to overcoming data challenges at your agency, i.e. The right leadership: The Chief Data Officer Challenges associated with this role and how to overcome them How to create...

There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement. DGI's 15th Government Customer Service Conference -- which is free for government professionals -- will explore the policies, applications and technologies involved with improving customer and citizen servic...

Knowledge Management practices in the Federal Government have the potential to dramatically impact service-delivery and our nation's security. By enhancing KM strategies, government agencies can more effectively collect, organize, preserve, share and analyze data and institutional knowledge of the agency and its employees to benefit current and future projects. These benefits would result in improved communications, operations, decision making...