Chatbots, voice assistance, artificial intelligence (AI) and other automation technologies all provide a new level of customer experience. These emerging technologies are being deployed widely in the private sector; however, many agencies are still determining the role of automation will take in serving their citizens. In a recent GovLoop survey, government agency members confirmed their interest in automation technologies. Nearly half of the...

Public Sector IT decision-makers are facing unprecedented pressure to adapt the way their technology services are delivered and consumed. Federal organizations require mission-critical cloud platforms and services that deliver a high level of performance while also being architected to stringent security and compliance standards, such as FedRAMP, FISMA and ITAR. Join Pritesh Parekh, Chief Trust Officer, Virtustream, to discuss the importance...

Missed appointments, late payments, lapsed benefits — how do you get people to take the action you need with limited resources for following up? The answer: Send automated personalized emails, voice and SMS messages — to millions at a time. The results: Reduce costs, save time, generate revenue and improve stakeholder relationships. Join your government peers on Thursday, October 22, at 1:00 PM ET to explore how your communications...

The shift from “Cloud First” to “Cloud Smart” enables agencies to really think about their processes and workloads and create new workflow efficiencies along with realizing the cost efficiencies of cloud. As government has embraced cloud, they have learned it is more than simply a hosting solution. It is a way to create dynamic workflows that power digital transformation.This webinar will use examples of real-world impl...

Government Agencies struggle with technical debt and the effects it has on their ability to deliver core citizen services. Data is expanding at record speeds making the challenge to provide stakeholder timely and accurate information even more difficult. This challenge has only been amplified by the current pandemic. While organizations operate with legacy technology, the struggle to become agile and resilient persist.Today, we will discuss ho...

A year ago, only about 3.4% of the total U.S. workforce worked remotely. Although it’s too soon to accurately count the uptick in remote work, suffice to say the number has grown exponentially since all of our lives were upended by the novel coronavirus pandemic.Federal, state, and local government agencies have faced immense pressure to continue providing citizen services while also keeping their employees safe. But with such a quick an...

Salesforce Government Cloud Plus enables government customers to lower overall cost, rapidly customize as needed, accelerate time to value, and scale the impact of their mission and charter. Partnering with AWS Gov Cloud further accelerates the ability to deliver the required security and compliance controls to protect the most sensitive, unclassified data. Through this partnership, the Government Cloud Plus inherits AWS GovCloud’s alrea...

In today’s digital world, government’s networks face not only increased strain and complexity on bandwidth, but also cybersecurity risks. New policies such as CISA’s TIC 3.0 provide guidance on how to address these risks, including shifting the approach from securing a single network boundary to a distributed architecture. However, many agencies’ legacy security architectures remain focused on securing the data center,...

FedRAMP Policy & Marketplace Update With more cloud-based services and solutions built to support agencies with their missions, the Federal Risk and Authorization Management Program (FedRAMP) assures that these offerings match the government’s rigorous security and compliance requirements. In this year’s GovForward™: Multicloud Series, FedRAMP leaders, government executives and industry experts will convene to discuss the...

On October 24, join federal government leaders and innovators as well as leading industry representatives from Dell Technologies, Government Acquisitions, Inc., and NVIDIA as they discuss beginning the AI journey and driving the mission. Hear from those who have learned lessons from their own challenges with AI implementation while gaining insights from experts who have cultivated strategies and best practices for successfully adopting artific...