Emerging technologies offer the promise of better, faster, cheaper processing and problem solving, but they also bring the possibility of bias, security breaches and new privacy issues. Most agencies are experimenting on a small scale and testing out standards on privacy and security. Workforce also has been a concern as emerging tech matures—both to ensure displaced workers are reskilled and to make certain the job classifications are a...

Software Defined Wide Area Networks (SD-WAN) have been very successful as an enterprise solution in the commercial world, but security concerns and the government’s former emphasis on working in offices has slowed its deployment in the public sector. Now, however, with large parts of the federal workforce working remotely, demand for access to the public internet has dramatically increased. Release of new interim guidance about TIC 3.0 a...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...