In this classroom seminar, participants will gain a practical knowledge of methods for simulation of runoff from storm rainfall. The methods covered relate to the processing of historical and hypothetical (design-storm) rainfall data; estimation of losses (infiltration); transformation of rainfall excess to direct runoff with unit hydrographs; routing of flood waves; calibration of model parameters; and modeling of runoff from watersheds. Expe...

Join us for a unique, interactive course that "walks you through" the Internal Audit process. "This course is not just for auditors or new auditors. It is for anyone who wants an understanding of the relationship between business objectives, risk, control, assessment and reporting." This comprehensive internal audit training course is for anyone who wants to have a strong base of knowledge and understanding of the essential audit and the perso...

New cybersecurity risk regulations for all organizations are approaching faster than you might think. "Computers, software, programming and algorithms are all parts of a cybersecurity risk program, but it is the interaction with the "humans" that makes all the difference in the world." An effective cybersecurity risk program requires an organization to have everything from program policies to incident response plans to specific breach notifica...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

This seminar is vitally important for all utility managers who want to get started on the path to becoming an effectively managed and sustainable utility. This seminar is based on recent updates that have been made to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Fiv...

Discover how analytics are making an impact across the State of Indiana and walk away with best practices for making better, more data-informed decisions. This event will feature live product demonstrations, new feature releases, and Q&A sessions that will further your understanding of data analytics. Limited seating is available.

A Practical Approach to The Green Book Compliance The Green Book sets the standards for an effective internal control system for federal agencies, and is a crucial safeguard over public resources. State, local, and quasi-governmental entities, as well as not-for-profit organizations, may adopt the new Green Book standards as a framework for an internal control system. This one-day CPE seminar provides an overview of the principles-based Green...

Genesys and Carahsoft are excited to invite you to our Breakfast Briefing in Indianapolis. Get the chance to hear from Genesys experts and learn how agencies are improving their customer experience through Contact Center Modernization and preparing for the future of AI. Agenda - 9:00 - 9:30am Registration and Breakfast 9:30 - 9:45am Welcome 9:45am - 10:10 Genesys 101 10:10 - 11:00am Customer Panel Featuring: Indiana Bureau of Motor Vehicles 11...

Carahsoft is excited to host the Indiana Innovation Day in Indianapolis!Join your fellow Trailblazers and learn how revolutionary technology platforms easily integrate with your current infrastructure, enabling automation, collaboration, mobile, and rapid response to change.12:00pm - 1:00pmRegistration & Networking1:00pm - 1:10pmOpening Remarks1:10pm - 2:00pmKeynote Presentation2:00pm - 2:15pmNetworking Break2:15pm - 3:00pmCustomer Testimo...

The Middle: Where did we come from? where are we going? We are especially pleased to bring everyone to Indianapolis for our 39th annual conference. Where better to hold a conference which explores the idea of the middle than in Indianapolis, the “Crossroads of America”? Here, you can explore the complex merging of America’s many different groups and traditions in the heart of Middle America. Best of all, because Indianapolis...