Since 1967, the Freedom of Information Act (FOIA) has provided the public the right to request access to records from any federal agency. Federal agencies are required to disclose the information requested under the FOIA, unless it falls under one of nine exemptions which protect interests such as personal privacy, national security, and law enforcement. In recent years, federal agencies have been inundated with FOIA requests creating challeng...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Are you looking for experience with Red Hat® Products? Join these instructor-led, 2 hour virtual, hands-on technical workshops to learn how Red Hat can contribute to the success in your organization. You’ll have the opportunity to get hands-on experience with our technologies like Red Hat Enterprise LInux, Ansible Automation Platform, or Openshift, and be able to ask instructors questions in real time.

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virtual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML ca...

Hybrid cloud strategy allows agencies to determine which applications and data should reside on which areas of a hybrid cloud infrastructure. Simply, hybrid cloud defines what goes on public cloud infrastructure, and what goes on private cloud infrastructure. A hybrid cloud platform provides agencies many advantages to include greater flexibility, more deployment options, security, compliance, and ability to derive more value from existing inf...

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

As agencies collect, analyze and disseminate more data than ever before, advancements in computing power, machine learning and automation provide unique opportunities to expand and improve mission delivery. With added resources and high level support for the government’s expansion of once-pilot AI and automation projects, the outcome isn’t just greater capacity and speed, but improved employee and citizen engagement. During this wo...

Federal agencies have the tools and resources to use data in critical decision-making processes. Collecting, storing, and analyzing data provides countless benefits to federal agencies, including deeper insights, accelerated mission effectiveness, and more efficient operations. How can your agency maximize data utilization to achieve mission impact? How can you ensure agency efforts to gain insight from data lead to mission enablement? This vi...

This workshop guides you through configuring Red Hat® Ansible® Automation Platform automation controller to connect to Windows Server instances for automating various operational tasks. Once Ansible Automation Platform automation controller is configured, you’ll start automating simple tasks, and then progress to more advanced use cases such as patching and using third-party solutions to enhance automation (Chocolatey). There are...

In this workshop, you will learn the fundamentals of setting up EKS clusters on AWS through guided exercises. You will be introduced to Pulumi, an infrastructure-as-code platform, where you can use familiar programming languages to provision modern cloud infrastructure. This workshop is designed to help new users become familiar with the core concepts needed to effectively deploy Kubernetes clusters and workloads on AWS. We will guide you thro...