Automation -- a staple of federal IT initiatives for decades -- can only go so far when it comes to improving the performance and cost-effectiveness of government operations. The problem is that traditional software can only do so much without human intervention. That is where artificial intelligence comes in. The interest in AI is not to replace people, but to augment their ability to do their jobs, whether that involves managing IT operation...

Empowering The Business of Government: Advocates of the Possible The concept of citizen engagement involves more than offering web-based services to the public. It’s about reengineering systems, policies, and processes to improve an organization’s ability to manage and deliver services across multiple channels. It’s not just about “digital” government. It’s about better government. Register today to attend t...

As much as agency IT leaders know they need to make the cloud a core component of their IT infrastructure, they also know that they need to address long-standing concerns about the security of the cloud. The FedRAMP program, of course, is an important part of any agency’s cloud security strategy, and the program has evolved to address emerging requirements for higher-level security requirements—but it is only part of the story. Age...

BUILDING NEW CAPABILITIES FOR CYBERSECURITY In phase three, CDM will provide agencies with the tools for protecting the boundaries—network, physical and virtual—and for planning for and responding cyber incidents. The third phase also will address requirements for managing the full cybersecurity lifecycle. Register for this event and hear cyber experts from across government discuss tools and tactics for implementing CDM and for ma...

Modernization is no longer an option. As part of its effort to drive innovation and technological advancement, the Trump administration has established the Office of American Innovation, which will bring together the best ideas from the public and private sectors. One of its top priorities is to improve government operations and services—and IT is a key part of that. This event will bring together thought-leaders from government and indu...

Join us to learn how to overcome the unique obstacles that government agencies face in improving CX and deliver experiences that drive customer compliance and engagement. Topics will include presentations on integrating new platforms like bots and artificial intelligence, creating innovative customer journeys, and creating and nurturing a customer experience drive culture. 15+ sessions featuring industry experts and Forrester analysts....

The federal government’s vision for digital services is evolving. Early on, agencies saw digital services primarily as a way to improve customer service, providing employees or citizens with easier access to information and services. While that is still an important goal, agencies now understand that the development of digital services also provides an opportunity to leverage new technologies and processes to transform their operations,...

The “Cloud First” era is over. In the next two to four years, agencies will be deploying cloud solutions to support a growing range of operations as they modernize or replacing outdated legacy systems. Attend this summit to hear 10+ IT leaders discuss the technologies, policies, and management strategies that provide a foundation for a cloud-based government. From a technology perspective, sessions will address how to optimize the...

During the last two years, federal agencies have made tremendous strides toward improving the security of their networks, systems, and data. But it hasn’t been enough, and never could have been. Even as the federal government has put in place new, more sophisticated programs for defending against cyber threats, those threats have continued to evolve. Register today for the Cybersecurity Summit and hear Federal IT leaders from across gov...

The Mobility Hack: Engineering the Secure Mobile Workforce Across the federal government, mobility has become a way of life, as the line between office employees and mobile employees is blurring and might soon disappear altogether. Federal employees expect to have access to the information they need no matter where they are what device they are using. Such capabilities are essential to improving the efficiency of the workforce and the quality...