Following demand from across the customer service and contact centre community for a peer-led, discussion-based and theory-free meeting point, Customer Contact Week Europe is the new place to exchange ideas that will shape the future of the customer service and contact centre industry. Developed entirely for customer service professionals, by customer service professionals, join the community in March for three days of high-quality content, be...

To remain competitive, Australian port operators must plan, design, manage and maintain their assets more creatively and proactively to meet future demands and drive profitability. With this in mind, the Coast and Marine Structures Summit 2017 will focus on key considerations relevant to ensuring your existing assets are maximised and prepared to accommodate bigger vessels. Attend this 2-day conference and learn about: Innovative planning and...

Maintaining Readiness for the Full Spectrum of Military Healthcare Missions Military Healthcare 2017 provides a forum to examine the complex construct of the Military Healthcare System and determine the best courses of action to address current operational and readiness challenges while maintaining the excellent standard of care U.S. Service members and their families deserve. Some of these discussions will focus on whether we should rely on M...

The 1st Annual Autonomous Vehicles Asia Summit is a one-stop conference that gathers key stakeholders including regional regulators, government stakeholders, car OEMs, research institutes, ride-sharing companies, technology companies, insurance and cyber security experts to discuss the regulatory, infrastructure, implementation, and technical issues pertaining to autonomous vehicles. Hosted in Singapore, the conference will be the definitive m...

Encompassing the fields of financial compliance, AML and finance crime, the Financial GRC (Governance, Risk & Compliance) Week will delve into how people, process and technology can work together to drive organisational success amidst regulatory changes, digital globalisation and cyber threats in the financial services sector. Featuring a jam-packed agenda across two days, this is a not-to-be-missed event as the summit engages 40+ senior f...

The lending market is more competitive than ever before, with smaller margins, decreased cash rates, and the threat of disruptors challenging traditional lending models. With this change in focus, customer experience is now the biggest means for banks, credit unions, mutual funds and mortgage brokers to differentiate from the competition and ultimately maximise market share. Loan Origination Excellence will bring lending specialists together t...

Master Digital Transformation To Embrace Evolving Customer Demands Customer demands are constantly evolving and will not slow down. To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers....

Welcome to the 9th Shared Services and Process Improvement for Higher Education and Government The largest, most successful event for shared services professionals working in the public sector grew exponentially in 2015! The event saw its attendance surge to 150+ executives as we moved our event back to the East Coast for the first time in years. Not ones to mess with success, we are thrilled to return to the DC area in 2016 and continue addr...

The 13th annual Maritime Security & Coastal Surveillance conference is back in Singapore after the runaway success last year in Malaysia with the official support of the Royal Malaysian Navy. Following intensive market research with the Navies, Coast Guards, Air Forces, government maritime organisations and key industry players, Defence IQ Asia is pleased to present a special focus on search and rescue operations, EEZ protection, multi-lat...

After 5 years of providing a premier platform for military officials from navies and coast guards to discuss critical issues surrounding the procurement, maintenance, and operational requirements for offshore patrol vessel (OPV), corvettes, and frigates, we are back with a far more comprehensive, quality-led and value driven programme. The 6th annual OPV & Corvettes Asia Pacific 2016 will bring you the latest discussion topics surrounding...