SSF's April webcast features current and former FEMA and EPA officials who will discuss how the government prepares for crises and contracts for the goods and services it needs to rapidly respond to hurricanes, floods, tornadoes, earthquakes and other natural disasters, and to terrorist attacks. Learn what federal, state and local governments' buys through national contracts, what and how it buys locally, the opportunities for small and small...

Demo of the Quick & Easy Customer Profile Class Format: Webinar about our webinars Instructor: Nicole Burton, GSA Date: Tuesday, April 6, 2010 Time: 1:00 PM – 3:00 PM EST Place: Online Webinar* Fee: FREE Webinar Description Do you know who your customers are and how they're engaging with you online? In this demonstration, you'll observe a government agency web team completing a Quick–and–Easy Customer Profile for their we...

Using a Blog to Engage Citizens Online Class Format: Webinar about our webinars Instructor: Steve Crescenzo, Crescenzo Communications Date: Tuesday, February 23, 2010 Time: 1:00 pm – 3:00 pm EST Place: Online Webinar* Fee: $50 federal, state, or local U.S. government; $75 for non–government Webinar Description Agency blogs are a great way to engage with the public on a conversational level and have discussions about ways to improve...

"Organizations understand the need for Business Continuity and Disaster Recovery in the face of natural, man-made and pandemic disasters. But what about Business Resiliency, which brings together multiple disciplines to ensure minimal disruption in the wake of a disaster? Business Resiliency is the combination of Crisis Management, Incident Response, Business Continuance and Disaster Recovery into one succinct set of processes and capabilities...