Let’s face it, your residents expect online options to pay for nearly any type of service or fee today. But meeting this demand often isn’t easy in government. Fragmented systems operated by multiple departments, unique regulations and compliance requirements, clunky reconciliation processes — they all make it harder to provide the seamless convenience people want. Find out how jurisdictions are solving this challenge by adop...

Every leader knows driving successful change requires building a plan, aligning your team, securing the resources, managing the execution and communicating impact. The challenge is that they do this while juggling daily operations and resourcing challenges, competing priorities and disparate data sources. Without the right performance management processes and tools, government leaders are struggling to manage their agencies strategically. The...

Reduced budgets and limited resources aren’t new problems. Between the Great Resignation, the move to remote work and the increased resources it takes to support a mobile workforce, most IT service desks are understaffed and overburdened. Mundane, repetitive tasks not only steal hours from your team, they also hurt job satisfaction and morale, making it even harder to retain staff. How can you put more time in the day for your organizati...

So you have a vulnerability management program. Great. Excellent. But are you able to let the management team know if it is being effective or not? In this final Vulnerability Management series webcast, join Jonathan (MGT516 co-author and SANS certified Instructor) as he discusses how to show your program is being effective through metrics and measures. He will discuss metrics that a new program can start creating and generating on day 1 as we...

For about 20 years, the Internet Storm Center has offered terabytes of data to the community to help you understand attacks you are seeing and assist you in augmenting your logs or, as we often put it, "add color" to your network logs. In this keynote, we will introduce some of our volunteer handlers who contribute their insight in daily diaries (you will also learn why we call it a "dairy" and not a "blog"). In addition, we will walk you thro...

Like many agencies, the North Carolina Department of Health and Human Services (NCDHHS) had to rapidly deploy mission-critical services during the pandemic to meet constituent needs. But while speed was paramount, it could not come at the expense of security. Protecting residents’ sensitive information and complying with federal and state security mandates are a top priority for the department. Join Government Technology on June 28 at 10...

The Infrastructure Investment and Jobs Act (IIJA) allocates billions of dollars for state and local governments as they strive to close the digital divide.Though each state is promised at least $100 million, additional money will be distributed based on a complicated series of calculations and other information that applicants submit. Including all possible helpful data can give agencies a boost as they seek to unlock IIJA funding.During a li...

Social services agencies represent some of the most important work government does: Building stronger communities by connecting children, families and individuals with the programs and services they need. But too often, these agencies struggle with difficult, time-consuming processes for managing community information. Outdated technologies and legacy processes that still rely on spreadsheets make it harder for social services agencies to fulf...

It’s that time again to work with cities across the country to share the innovative work you all do! The Center for Digital Government’s Digital Cities Survey provides the opportunity for city information technology organizations to highlight the great work being done, benchmark with their peers and identify future trends. This year’s survey will reflect current challenges and the changing technology landscape as everyone str...

Identity and access management (IAM) is a vital focus for any modern cybersecurity strategy. But verifying and protecting identity isn’t as simple as buying a new security tool, or even a suite of new cyber solutions. True identity and access management isn’t a product. It’s a process – one that requires an extensive an ecosystem of collaborative agencies and interlinked providers. Building a truly interoperable IAM str...