Helping Your Site Visitors Engage and Succeed Class Format: One–Day Course Instructor: Janice "Ginny" Redish, PhD, Redish & Associates, Inc Date: Thursday, April 8, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description Citizens come to government with their own goals and tasks in mind. Learn to focus yo...

2nd Afghanistan Aviation and Defense Summit is the event where you will get to aid in the recovery process of Afghanistan and to help in the effective implementation of the country’s development programs. Afghanistan, a promising country that could connect the East and West Asia, has been hit by numerous setbacks as security across the country deteriorated in the face of insurgents’ advances. Who Will You Meet The important people...

Using Social Media to Communicate During a Crisis Class Format: One–Day Course Instructor: Shel Holtz, Holtz Communication + Technology Date: Tuesday, March 9, 2010 Time: 9:00 am – 4:00 pm Place: Federal Energy Regulatory Commission (FERC) Directions to FERC Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description The Internet—and, more recently, social media—have added new di...

Event Overview Join Cisco experts, selected partners, and industry leaders at the 2010 Government Solutions Forum. This intensive one-day program includes detailed discussions about compelling topics facing today's technology and program management professionals in governmental and educational organizations. The four conference tracks will review tools and techniques for more effective: Collaboration Cybersecurity Cloud computing Intelligent B...

Advanced Writing for the Web: Using Plain Language to Engage Citizens Class Format: One–Day Course Instructor: Leslie O'Flahavan, E–WRITE Date: Wednesday, February 17, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government; $300 for non–government Course Description You can't engage people unless you communicate in plain, down–to–ear...