Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Open to Public Sector only. The Center for Digital Government’s GovX Summit is the premier government experience event. It showcases the latest trends, best practices and ideas around the evolving experience of government. Convening government leaders, the GovX Summit presents a unique opportunity to glean insights and learn from those at the forefront of the government experience movement.

Generative AI will profoundly disrupt cybersecurity — for the better and worse. Solutions will become more intelligent and more automated. Threats will be more personalized and deceptive. Career paths for cybersecurity professionals will be rerouted. AI is transforming our world, and its implications will be far-reaching. That’s why Government Technology is bringing together current government officials, industry experts, and Cente...

SecureWorld events and programming foster Growth, Access, and Excellence among cybersecurity professionals. SecureWorld is… the stepping stone to grow in your abilities and career path SecureWorld is… access to the knowledge and solutions you need, in the place you live SecureWorld is… a unique experience with excellence in both speakers and content For more than 21 years, SecureWorld has been tackling global cybersecurity...

Where can you find leaders from Amazon Web Services (AWS), Google Cloud, Microsoft Azure, and SANS Institute, together on one virtual stage? It's happening for the first time ever at the SANS Cloud Security Exchange 2023. At the inaugural event in 2022, thousands of attendees from across the globe enjoyed learning from independent cloud security experts from SANS Institute who were paired with leaders from the cloud security providers. It work...

In today’s world, public transparency requirements are prevalent, which can have a significant impact on construction project outcomes. As more requirements emerge, government agencies are challenged with increased scrutiny, greater pressure to deliver on time and within budget, and the need to provide timely and accurate updates to stakeholders. Leveraging technology can assist agencies to be accountable for how they manage projects and...

If you are an Integrator, Managed Services Provider, IT Consultant, or VAR, these events are for you! Attendees of our events will learn to fuel their companies’ growth in today’s challenging marketplace and profit from the latest trends in IT solutions for small and midsize businesses.

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virtual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML ca...

SecureWorld events and programming foster Growth, Access, and Excellence among cybersecurity professionals. SecureWorld is… the stepping stone to grow in your abilities and career path SecureWorld is… access to the knowledge and solutions you need, in the place you live SecureWorld is… a unique experience with excellence in both speakers and content For more than 21 years, SecureWorld has been tackling global cybersecurity...

Generative AI is becoming a disruptive force across all industries as it revolutionizes how we interact with machines and automates the creation of images, text, audio and more. The impact on state and local government operations will likely be profound as more use cases emerge. Automated writing assistance, speech recognition, virtual assistance, sentiment analysis, simulation and modeling … the list goes on. However, the technology is...