DGI’s 21st annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2021 Gov...

As the OPEX communities adapting to the new reality, we have a brand new exciting approach too! For the first time ever, OPEX Week: Business Transformation World Summit is going truly GLOBAL, covering key transformation strategies, best insights and case studies.Transformational & OPEX leaders are faced with the most tremendous challenges to navigate through this unchartered waters and lead their businesses to find new grounds for survival...

Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home. This 4-day interactive digital conference will...

This inaugural event is focused on the theme of digital inclusivity for women during this period of wieji—both unprecedented change and new opportunities—showcasing thought leaders in technology adoption. The common thread will be harnessing rapid technologic change to reinvent our futures. Transformative change leaders such as Microsoft, Biogen, Huawei, VMWare and Forbes (and many more!) are fully onboard as major sponsors. Use co...

The COVID-19 has been an accelerant for innovation and modernization. The Federal government impacts nearly every aspect of American life, contributing to the health, safety, security and economic stability of people in America and throughout the world. Whether it's ensuring the safety of the food we eat and the water we drink, responding to national emergencies, providing benefits for veterans with disabilities, enhancing the safety and relia...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Hypersonic Weapons are accelerating the pace at DoD for the evaluation of potential weapon system concepts and mission sets. As DoD is preparing for $10 billion to enable fielding of Hypersonic Glide Vehicles (HGV) within the next five years, this has created a surge of a rapid R&D for Hypersonic Technologies. Hypersonic Glide Vehicles (HGV) are launched from a rocket before gliding to a target and alternatively, Hypersonic cruise missiles...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...