Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

Open and timely communication between government and constituents is critical to community success. Whether for planning budgets, measuring program impact or enhancing emergency response, a dedicated public participation platform is the best way to identify and address community needs. Community engagement software can help agencies create a central database to personalize communications for hard-to-reach residents. And purpose-built reporting...

Data has been critical to managing the pandemic—from federal, state and city health departments to hospitals and universities maintaining dashboards on case counts and agencies across the country evaluating policy decisions. But data’s vital role in government at all levels and in education extends beyond tracking infections and case counts. Data drives improved decision making for agencies improving citizen services, managing tran...

Registration for this event is now closed Transforming Government through Technology Based Initiatives By taking a citizen centric approach to information technology, public sector leaders can deliver services in a fast, more secure, and reliable manner. While many see the value proposition in investing in information technology there are barriers to adoption. These include security, compliance, budgetary realities, and existing roadmaps. Info...

Today, to grow amid uncertainty means marketing and business must create, strengthen and renew connections. As a marketer, you are at the center. Reaching customers whose needs and behaviors continue to shift. Hearing and acting on employees’ voices calling for internal and societal change. And connecting business partners and corporate leaders to support digital opportunities for new growth. After a year of upheaval, you know the chall...

USGIF continues its 2021 series of programs focused on the GEOINT equities of the U.S. military forces with a day of virtual programming dedicated to the U.S. Army. This day of keynotes and panel discussions is sure to inform participants from around the force about how GEOINT matters to them. It also affords the opportunity for participants from Army programs to share insights with GEOINT partners who are working to ensure the nation’s...

The WITI Summit, June 22-24 in a VIRTUAL form, is the premier global event for women in technology. Executives, entrepreneurs and technology thought leaders from around the world convene online to build and expand strong connections in a welcoming environment and to foster women’s success in all technology related fields and organizations. 3,000+ attendees from 6 continents.

Join your marketing executive peers for an unparalleled program designed for CMOs and their leadership teams. You’ll gain insights into a range of topics, from customer experience to market insights and the marketing technologies that fuel your marketing strategy. The virtual Gartner Marketing Symposium/Xpo® 2020 is the place to hone your leadership skills, refine your marketing strategies, and find innovative solutions to help power...

GAIN 2020 will bring you the tools, insights and inspiration you need to take your 2021 government marketing to the next level via an online environment that can be accessed from anywhere. GAIN 2020: Access to all GAIN 2020 learning sessions over 4 days (2 hours per day) along with On Demand viewing options. Q&A opportunities with our influential speakers. Access to our interactive pre-GAIN 2020 community lounges. Don’t miss a minute...