Implementing customer experience (CX) strategies and principles isn't just about making people happy. CX methodologies and strategies are a disciplined approach tht demonstrates a quantifiable impact on outcomes that matter - from achieving the mission to efficiencies through managing the budget, to improving employee engagement, strengthening equity in service delivery and strengthening trust in government. Government services change the live...

The exclusive Engage & Connect Series will bring together government and industry three times during the program year to hear keynote remarks from an agency leader on the topic of cybersecurity, modernization or data analytics, followed by a cocktail networking reception.

Strategies For Optimizing Your Digital Workplace, Including Microsoft Teams, SharePoint And M365, For Boosted Collaboration, Communication And Productivity Microsoft Teams, SharePoint & M365 have taken most workplaces by storm. But keeping up has not always been easy. Many workers have not fully adopted Teams as a top-down or project communication platform. Others have over-adopted Teams and created often confusing sets of Teams, Channels...

Unleash the potential of Microsoft teams & Sharepoint as a digital workplace and internal communications powerhouse. Whether you are full steam ahead with Microsoft Teams or just starting, this deep dive session will provide you with tips you can apply immediately. In this Masterclass, you will learn how to unleash the potential of Microsoft Teams, SharePoint & M365 as a digital workplace and internal communications powerhouse. We...

Claims processing is a time-consuming process. The submitted claim documents have to be manually reviewed and verified for authenticity, while simultaneously digitizing the data and making outbound calls to request applicants for missing information. This makes the entire process inefficient, cumbersome and difficult to align with business priorities. To stay relevant amidst the changing landscape and meet shifting customer expectations, it is...

Government cybersecurity is undergoing a seismic shift – emerging from a year of remote work at scale and a series of high-profile attacks that threatened national security and critical infrastructure. The Cybersecurity Executive Order and an expanded focus on Zero Trust Architecture are reshaping the landscape today and for years to come. Together we can solve for the future of government cloud security. Join us to learn how you can sta...

DESCRIPTION As women navigate the path of higher management positions, they are challenged to proactively manage their growth and development to prepare for the leadership roles they desire. ACT-IAC is planning a forum that will bring together a diverse mix of successful women leaders, who will provide an understanding of the steps they have taken to climb the corporate ladder to a successful leadership position. It is the intent of this forum...

DESCRIPTION Much of life involves obstacles and challenges that are meant to wear everyone (government, industry, and individuals) down but yet teach us a lesson. However, resiliency over time becomes very important and can be strengthened as we continue to find solutions and gain intelligence from lessons learned. Today, after over a year of a pandemic, the health ecosystem, the mass vaccinations, and health care in general still continue to...