Like many agencies, the North Carolina Department of Health and Human Services (NCDHHS) had to rapidly deploy mission-critical services during the pandemic to meet constituent needs. But while speed was paramount, it could not come at the expense of security. Protecting residents’ sensitive information and complying with federal and state security mandates are a top priority for the department. Join Government Technology on June 28 at 10...

It’s that time again to work with cities across the country to share the innovative work you all do! The Center for Digital Government’s Digital Cities Survey provides the opportunity for city information technology organizations to highlight the great work being done, benchmark with their peers and identify future trends. This year’s survey will reflect current challenges and the changing technology landscape as everyone str...

State and local government organizations continue to seek ways to streamline workflows and further improve process efficiency. One important way to achieve this is by establishing a shared services model whereby specific technology is leveraged across multiple departments and agencies. In records management, this enterprise-wide approach starts with document management and electronic signatures. On June 1 at 10 a.m. Pacific/1 p.m. Eastern, joi...

The nature of work changes all the time. Fax machines give way to email. Top-down edicts fall out of favor; collaborative teams take the stage. New technology makes it easier to work from home. Automation replaces menial data entry and frees employees to focus on strategic initiatives. But nothing in modern history has impacted the nature of work more than COVID-19. The disruptions of the pandemic uprooted everything we thought we knew about t...